topic Re: Roaming abroad in Offers & Add-ons

Roaming abroad

Teen25 — Tue, 11 Oct 2022 07:31:46 GMT

I bought £20 add on as away for 7days. Used it one day for SatNav and then got a text yesterday to say I'd reached my spend cap limit Haven't had data switched again? What have I done wrong? I have a one plus Nord

Re: Roaming abroad

Christopher_G — Tue, 11 Oct 2022 10:04:44 GMT

Hi @Teen25

Welcome to the community.

Which add-on do you have?

Chris

Re: Roaming abroad

Teen25 — Tue, 11 Oct 2022 13:26:25 GMT

A £20 one. £2 per day roaming

Re: Roaming abroad

Christopher_G — Tue, 11 Oct 2022 13:55:08 GMT

Thanks, @Teen25.

Whereabouts in the world are you?

Chris

Re: Roaming abroad

Teen25 — Tue, 11 Oct 2022 17:47:25 GMT

Lanzarote

Re: Roaming abroad

Christopher_G — Tue, 11 Oct 2022 17:52:21 GMT

The £2 per day roaming should be standard without an extra add-on, @Teen25.

What is your spend cap set to? What extra charges are there in your My EE account?

Chris

Re: Roaming abroad

XRaySpeX — Tue, 11 Oct 2022 18:04:27 GMT

There isn't a £20, £2 per day roaming add-on. There's either the £11.40 pm Roam Abroad Pass or the free £2 per day roaming add-on.

Re: Roaming abroad

Teen25 — Tue, 11 Oct 2022 22:31:25 GMT

Spendcap is£20

Re: Roaming abroad

Christopher_G — Wed, 12 Oct 2022 07:19:00 GMT

What extra charges are there in your My EE account, @Teen25

You can pause your spend cap by texting PAUSE SPEND CAP to 150. I would suggest making sure you have the correct add-ons in place to avoid a large bill though.

It may be worth calling our customer service team.
Chris