topic Re: Anyone out there in Offers & Add-ons

Anyone out there

Tullbols1974 — Mon, 10 Oct 2022 21:51:42 GMT

Need help about a family data pass

Re: Anyone out there

XRaySpeX — Mon, 10 Oct 2022 21:53:08 GMT

@Tullbols1974 : What about it & where are you going?

Re: Anyone out there

Tullbols1974 — Mon, 10 Oct 2022 21:54:31 GMT

Hi there thank you for getting back to me.
im going to the Dominican Republic

Re: Anyone out there

Tullbols1974 — Mon, 10 Oct 2022 21:55:05 GMT

Is there a family data pass

Re: Anyone out there

XRaySpeX — Mon, 10 Oct 2022 22:01:21 GMT

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/dominicanrepublic .

You will be offered a data add-on when you land but it will be per no. not for the whole family.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

Re: Anyone out there

Tullbols1974 — Mon, 10 Oct 2022 22:03:35 GMT

Ok thanks, does this mean I can’t share my data still?

Re: Anyone out there

XRaySpeX — Mon, 10 Oct 2022 22:06:54 GMT

No, you can't gift data in a country where you cannot use your usual UK allowances.

Re: Anyone out there

Tullbols1974 — Mon, 10 Oct 2022 22:10:01 GMT

Thank you very much for your help it has answered all my concerns, I will make sure WiFi calling is turned off and get my family individual add ons, is that correct?

Re: Anyone out there

XRaySpeX — Mon, 10 Oct 2022 22:11:29 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Anyone out there

Leanne_T — Tue, 11 Oct 2022 06:53:49 GMT

Hi @Tullbols1974

Thanks for coming here.

Yes, each number would need an add-on.

Please make sure everyone is set up to use the phones abroad, see our EE Roaming - Getting ready to use your phone abroad post, for help on getting set up.

Leanne 🙂