topic Re: Game pass smart benefit problem in Offers & Add-ons

Game pass smart benefit problem

Nige712 — Fri, 07 Oct 2022 11:25:06 GMT

I have recently upgraded my contract and have chosen Game Pass Ultimate has one of my smart benefits. I currently pay for Game Pass through my EE contract has chosen on my Xbox.

Will EE activate my new Game Pass subscription or do I have to cancel it via Microsoft and wait for an activation code from EE?

There is no real clear answer when I've looked.

Thanks.

Re: Game pass smart benefit problem

Jon_K — Fri, 07 Oct 2022 13:30:53 GMT

Hi @Nige712.

Welcome to the community.

EE should activate your game subscription once you've followed the link in the text message.

You should of received a text when you selected the pass.

Jon

Re: Game pass smart benefit problem

Nige712 — Fri, 07 Oct 2022 13:45:54 GMT

I've received no message at all. That's why I'm confused. It's definitely included in my plan because it's active on My EE.

Re: Game pass smart benefit problem

Jon_K — Fri, 07 Oct 2022 14:05:20 GMT

Thanks @Nige712.

I'd recommend getting in touch with our Customer Care team so they can check this for you and help you get set up.

You should of received a setup link.

Jon