topic Re: xbox game pass smart benefit in Offers & Add-ons

xbox game pass smart benefit

Lorenzabanks — Wed, 05 Oct 2022 09:18:45 GMT

I changed over to SIM only last week with 3 smart benefits. One being the xbox game pass. However i have contacted EE three times now and I still cannot access this. I received the text with the link however whenever i try to sign in it says you are having technical difficulties. If this cannot be resolved i will be calling to cool off my contract as this is the main smart benefit I wanted.

Re: xbox game pass smart benefit

Leanne_T — Wed, 05 Oct 2022 11:40:24 GMT

Hi @Lorenzabanks

Thanks for coming here.

Did our mobile care team open a support ticket when you called to get this looked into?

Leanne.

Re: xbox game pass smart benefit

Lorenzabanks — Wed, 05 Oct 2022 12:12:00 GMT

No they didn't just told me to keep trying.

Re: xbox game pass smart benefit

Leanne_T — Wed, 05 Oct 2022 12:16:15 GMT

Thanks @Lorenzabanks

I would suggest giving us another call on 150, the team can get this looked into further for you. They can open a support ticket if needed to help you get this resolved.

Leanne 🙂

Re: xbox game pass smart benefit

Lorenzabanks — Wed, 05 Oct 2022 12:17:58 GMT

Is there any way someone can call me as I have already spent hours on hold over the past 4 days trying to resolve this issue.

Re: xbox game pass smart benefit

Leanne_T — Wed, 05 Oct 2022 12:25:13 GMT

Hi @Lorenzabanks

Sorry we have no account access on the community.

The team will be happy to help if you could give them another call.

Leanne.