topic Re: Refer a friend in Offers & Add-ons

Refer a friend

TINYDI61 — Mon, 03 Oct 2022 07:40:54 GMT

I referred a friend in July 2022, we were promised £25 each Amazon vouchers after 45 days and he paid 2 bills. All done, still no vouchers! Despite going on chat every week only to be fobbed off with excuses! How unfair to promote this and not carry it through! I am so angry. Anyone had the same trouble??

Re: Refer a friend

James_B — Mon, 03 Oct 2022 09:57:29 GMT

Hi @TINYDI161,

Welcome to the EE Community. 🙂

Please can you share a link to the webpage you used to sign up to this offer?

Thanks

James

Re: Refer a friend

TINYDI61 — Mon, 03 Oct 2022 10:17:40 GMT

I don't have a webpage but I have the email sent to me and my friend when he signed up with EE. I can forward that to you.

Re: Refer a friend

James_B — Mon, 03 Oct 2022 10:22:32 GMT

Hi @TINYDI61,

How did you register for the offer? Was it through a third party website or with EE directly?

James

Re: Refer a friend

TINYDI61 — Mon, 03 Oct 2022 10:25:40 GMT

With EE directly. If you send me your email address I will forward it to you.

Re: Refer a friend

James_B — Mon, 03 Oct 2022 10:31:04 GMT

Thanks for confirming @TINYDI61

Please get in touch with Customer Care on 150. They'll be able to check your eligibility for the offer and chase up your gift card.

James

Re: Refer a friend

TINYDI61 — Mon, 03 Oct 2022 10:42:40 GMT

I have been on numerous chats on the EE app and they just keep fobbing me off!

Re: Refer a friend

James_B — Mon, 03 Oct 2022 10:45:58 GMT

Hi @TINYDI61,

What were you advised when you spoke to Customer Care? Have they already chased up your gift card with the relevant department?

James

Re: Refer a friend

TINYDI61 — Mon, 03 Oct 2022 10:59:40 GMT

No I have been on chats with EE just been passed from agent to agent, manager to manager. They just keep saying its a technical issue or something! When my friend signed up, we were promised £25 each Amazon vouchers within 45 days and he paid 2 bills, which he has. On the email we received it said we would get them within 45 days that was in July! When I have been on chats, I might add, over 2 hours yesterday and god knows how many hours before that, nobody will help, and nobody seems to know anything ! Such poor service, you are still advertising a refer a friend promotion I have checked, Amazon vouchers, so is every body having this problem?!? I have been so angry and frustrated.

Re: Refer a friend

James_B — Mon, 03 Oct 2022 11:02:29 GMT

Hi @TINYDI61,

I'd recommend getting in touch with Customer Care on 150. The team will be happy to make sure this is chased up for you, if it hasn't been already.

James

Re: Refer a friend

TINYDI61 — Mon, 03 Oct 2022 11:30:40 GMT

It hasn't been chased up. I work, and don't relish sitting on the phone explaining, again, just to be told to go away!

Re: Refer a friend

James_B — Mon, 03 Oct 2022 12:31:33 GMT

Hi @TINYDI61,

I've send you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: Refer a friend

bebsana — Thu, 20 Oct 2022 19:22:44 GMT

Did you get this sorted?! It's unbelivable that so called "EE Community Support Team" don't seem to be aware of the amazon voucher promotions and keep asking customers to send proof?! Absolutely shocking.

Re: Refer a friend

gazzeruk — Fri, 28 Oct 2022 18:05:35 GMT

@TINYD161 I feel your pain James. I’ve experienced awful customer service from EE too. I don’t think people on here suggesting you call 150 is going down with you very well either. I can see you’ve spent hours on the phone with them already - Good luck, I hope you get it sorted. I suggest you make comments on social media about them (Twitter or Facebook).