topic Re: Add ons in Offers & Add-ons

Add ons

Will1976 — Sat, 18 Jun 2022 09:21:23 GMT

Hi, I am going to the add ons page and it says I am forbidden to use this area. I have been using this for over 2 years with no problems. Can anyone help?

Re: Add ons

Leanne_T — Sat, 18 Jun 2022 10:53:08 GMT

Hi @Will1976

Thanks for coming here 🙂

Is this in your My EE account?

Which add-on are you trying to add?

Speak soon 🙂

Leanne.

Re: Add ons

tonia_bentley — Sun, 19 Jun 2022 07:24:36 GMT

Hello I am having the same problem, I have topped up £20 credit and it will not let me use it to add add ons, it says it is forbidden. I am trying to top up my mobile Wi-Fi which is run out so I have tried connecting it to allow me access but as it has run out I am then unable to load the page.

Re: Add ons

Leanne_T — Sun, 19 Jun 2022 07:29:53 GMT

Hi @tonia_bentley

Are you visiting add-on.ee.co.uk to add a data add-on?

Speak soon 🙂

Leanne

Re: Add ons

tonia_bentley — Sun, 19 Jun 2022 07:32:11 GMT

I have now clicked on the link you sent and it has let me add on, thank you.

Re: Add ons

Leanne_T — Sun, 19 Jun 2022 07:36:24 GMT

Perfect @tonia_bentley

Glad this is now sorted for you 🙂

Have a lovely Sunday.

Leanne.

Re: Add ons

REDWARRIOR80 — Fri, 12 Aug 2022 06:58:51 GMT

I am having the same issue, I have enough credit but when trying to access the add-ons page it says FORBIDDEN. My current data pack is almost out of data

Re: Add ons

Jon_K — Fri, 12 Aug 2022 07:19:43 GMT

Hi @REDWARRIOR80.

Have you tried using the link above to see if you can add data?

Jon

Re: Add ons

REDWARRIOR80 — Fri, 12 Aug 2022 07:25:43 GMT

Good Morning, if you mean the add-on one I clicked on and got FORBIDDEN

Re: Add ons

REDWARRIOR80 — Fri, 12 Aug 2022 07:41:49 GMT

I have that link bookmarked on my laptop. This is frustrating as my credit (bonus loyalty)is almost out

Re: Add ons

Jon_K — Fri, 12 Aug 2022 08:26:31 GMT

You need to access this link on your phone with WiFi switched off, @REDWARRIOR80.

Can you give this a try?

Jon

Re: Add ons

REDWARRIOR80 — Fri, 12 Aug 2022 08:35:20 GMT

I am a 4gee wifi dongle connected to my laptop. my data is for that and I don't have a smartphone

Re: Add ons

Jon_K — Fri, 12 Aug 2022 08:48:32 GMT

Thanks @REDWARRIOR80.

I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon

Re: Add ons

Chris_B — Fri, 12 Aug 2022 15:00:12 GMT

@tonia_bentley @Will1976 @REDWARRIOR80

you have to clear your browser history and cookies to get it to work. It wasn’t working for me until I did that.

Re: Add ons

PaulineW1 — Fri, 12 Aug 2022 18:02:13 GMT

I am currently having the same problem, and when i click on this link it is still saying forbidden. Please can you help me

Re: Add ons

REDWARRIOR80 — Fri, 12 Aug 2022 18:39:26 GMT

Evening PaulineW1,

I had this issue earlier and the advice I can give you is you will have to reset your browser.

You will find that in your settings

Re: Add ons

PaulineW1 — Mon, 15 Aug 2022 16:34:32 GMT

Thank you for the advise REDWARRIOR80, however this still hasn’t worked😒

Re: Add ons

James_B — Mon, 15 Aug 2022 17:18:41 GMT

Have you cleared your cookies and cache @PaulineW1?

James

Re: Add ons

Oandejani — Tue, 30 Aug 2022 18:31:53 GMT

Yes

Re: Add ons

Oandejani — Tue, 30 Aug 2022 18:34:04 GMT

It does not accept my credit card