topic Re: Unable to reset EE perks password in Offers & Add-ons

Unable to reset EE perks password

Sicho_666 — Fri, 30 Sep 2022 18:13:15 GMT

Set up my account on EE Perks this morning using my personal and work emails, my iPhone automatically made a password but didn’t save it and when I had the had the verification email sent to my work email address I wasn’t able to log in and every time I’ve tried to do a password reset nothing has happened, no emails in my junk box either.

Re: Unable to reset EE perks password

Christopher_G — Sat, 01 Oct 2022 08:04:17 GMT

Welcome to the community, @Sicho_666.

Have you checked both email accounts to see if the email went to the other?

Chris

Re: Unable to reset EE perks password

Sicho_666 — Sat, 01 Oct 2022 11:22:59 GMT

Checked both and nothing is there.

Re: Unable to reset EE perks password

Christopher_G — Sat, 01 Oct 2022 11:26:50 GMT

Thanks, @Sicho_666

I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

Re: Unable to reset EE perks password

Jen1232 — Sun, 02 Oct 2022 07:29:59 GMT

Hello, I have registered for an account using my work email and I have tried resetting my password but when I try to login in it says my account has been deactivated. Can anyone assist as I have tried calling 150 but no one seems to be able to help. They have said to call my HR department but they have no idea on how to resolve this.
Any help would be greatly appreciated!

Re: Unable to reset EE perks password

Christopher_G — Sun, 02 Oct 2022 07:36:42 GMT

Hi @Jen1232
I've sent you a private message to get some information from you.
Thanks
Chris