topic Re: Account deactivated in Offers & Add-ons

Account deactivated

MrGilly — Wed, 28 Sep 2022 10:41:34 GMT

Hi I am registered with EE perks for my Home Office discount. However it now says my account is deactivated due to not activating in the allocated time frame. When I try password reset it allows this to be done however when I login the same message about my account being deactivated. It won’t allow me to sign up again as says my work email is already in use. I am wanting to upgrade asap so I would like to be able to access my code for my discount again. Please can you assist? Thank you.

Re: Account deactivated

Leanne_T — Wed, 28 Sep 2022 11:01:29 GMT

Hi @MrGilly

Thanks for coming here.

I've sent you a private message on here for some details.

Leanne.

Re: Account deactivated

MrGilly — Wed, 28 Sep 2022 11:17:12 GMT

**************

thanks

[mod edit: personal details removed from the forum]

Re: Account deactivated

Jungleg — Fri, 30 Sep 2022 12:38:54 GMT

I am also having the same problem . I’ve tried to reset and then it is saying my account has been deactivated . Is there anything that can be done?

Re: Account deactivated

Leanne_T — Fri, 30 Sep 2022 12:41:37 GMT

Hi @Jungleg

I've sent you a private message on here for some details.

Leanne.

Re: Account deactivated

MrGilly — Mon, 03 Oct 2022 23:16:40 GMT

Hi,

I have attempted to re register but still showing as deactivated

Thanks

Sent from my iPhone

Re: Account deactivated

Leanne_T — Tue, 04 Oct 2022 07:52:18 GMT

Hi there @MrGilly

Could you private message me a screenshot of the message when you try and register and your mobile number please?

Leanne.