topic Re: Perk discount and Student Beans discount won't work when trying to upgrade in Offers & Add-ons

Perk discount and Student Beans discount won't work when trying to upgrade

fuller84 — Sun, 25 Sep 2022 22:00:15 GMT

I am trying to upgrade and whenever I put the discount code for 20% off my contract, I get the coupon cannot be used message. This applies to both EE perks codes and Student Beans codes. The codes were accepted last month, but now they are not

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Re: Perk discount and Student Beans discount won't work when trying to upgrade

Christopher_G — Mon, 26 Sep 2022 07:42:12 GMT

Hi @fuller84

Welcome to the community.

Could you try a different device or browser please? Please disconnect from any VPN services before adding the codes, as this can affect them being recognised.

Chris

Re: Perk discount and Student Beans discount won't work when trying to upgrade

fuller84 — Tue, 27 Sep 2022 16:31:50 GMT

Hi Chris,

I've tried using my phone browser, tried my work computer and tried my personal computer/laptop, and none seem to work. I've tried with different combination of contracts - both more and less than my current contract also.

Re: Perk discount and Student Beans discount won't work when trying to upgrade

Leanne_T — Tue, 27 Sep 2022 16:34:59 GMT

Thanks @fuller84

If you give us a call on 150 our mobile care team can help you with the upgrade as an EE Perk discount can be applied over the phone when you upgrade.

Leanne.