topic Re: EE perks deactivated message in Offers & Add-ons

EE perks deactivated message

Niaomix — Mon, 26 Sep 2022 10:43:54 GMT

Hi I am registered with EE perks for my NHS discount. However it now says my account is deactivated due to not activating in the allocated time frame. When I try password reset it allows this to be done however when I login the same message about my account being deactivated. It won’t allow me to sign up again as says my work email is already in use. I am wanting to upgrade asap so I would like to be able to access my code for my discount again. Please can you assist? Thank you.

Re: EE perks deactivated message

Leanne_T — Mon, 26 Sep 2022 11:17:09 GMT

Hi @Niaomix

Thanks for coming here.

I've sent you a private message on here for some details.

Leanne.

Re: EE perks deactivated message

JoanneMarshman — Tue, 27 Sep 2022 12:58:19 GMT

Hi Leanne_T

I am getting the same message as NIaomix above, would you be able to assist me as well

Joanne

Re: EE perks deactivated message

Leanne_T — Tue, 27 Sep 2022 13:03:25 GMT

No problem @JoanneMarshman

I've sent you a private message on here for some details.

Leanne.

Re: EE perks deactivated message

MichaelB1991 — Tue, 27 Sep 2022 17:11:17 GMT

Same issue here. Please could you help.

Re: EE perks deactivated message

Leanne_T — Tue, 27 Sep 2022 17:15:57 GMT

Hi @MichaelB1991

I can help you with the perk account, to do this I've sent you a private message on here for some details.

Leanne.

Re: EE perks deactivated message

Salami — Thu, 29 Sep 2022 07:14:56 GMT

Hi @Leanne_T

I have the same message, could you help me too?

Thankyou

Re: EE perks deactivated message

Christopher_G — Thu, 29 Sep 2022 08:24:30 GMT

Hi @Salami
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

Re: EE perks deactivated message

JoanneMarshman — Thu, 29 Sep 2022 09:26:01 GMT

Good Morning,

How long does it take to have the account reset to enable us to re-register as I am looking to do this asap.

Joanne

Re: EE perks deactivated message

Christopher_G — Thu, 29 Sep 2022 09:58:23 GMT

Hi @JoanneMarshman

It's usually done within 24 hours.
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

Re: EE perks deactivated message

gallusaye — Sun, 02 Oct 2022 13:23:56 GMT

Hi @Leanne_T and @Christopher_G

have same issue with EE perk account deactivation message when trying to log in would appreciate your help as well.

thanks in advance

craig

Re: EE perks deactivated message

Christopher_G — Sun, 02 Oct 2022 13:26:22 GMT

Hi @gallusaye
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris