topic Brand new Perk code apparently invalid in Offers & Add-ons

Brand new Perk code apparently invalid

Richwood — Fri, 23 Sep 2022 17:15:14 GMT

I've generated a 20% discount code to use from my own Perk account, which won't work.

I'm on a sim-only deal that has been out of contract for nearly 4 years, if I log in to my account and use the code for a sim-only upgrade it tells me "Coupon is not applied due to invalid coupon code provided.". If I log out and try to use it as a new customer it says "Sorry, that voucher’s not valid". That should rule out it being something weird with my current account or contract.

The code was generated last night, and the Perk site tells me the code is valid for another 5+ years. Is it broken, or just so restrictive that I haven't found the right magic incantations required to be able to actually use the code?

I'm trying to upgrade my account and give EE more money, but they don't seem to want it 🙂

Re: Brand new Perk code apparently invalid

Northerner — Fri, 23 Sep 2022 18:36:08 GMT

Hi @Richwood

Is the new contract deal you are applying for eligible for the discount? Discounts cannot be applied to all contracts.

Thanks

Re: Brand new Perk code apparently invalid

Richwood — Fri, 23 Sep 2022 18:45:32 GMT

I've tried mutiple different upgrades and new contracts, both sim-only and including a handset, all of which are within the T&Cs on the email containing the discount code. It fails every time.

Re: Brand new Perk code apparently invalid

James_B — Sat, 24 Sep 2022 07:19:43 GMT

Hi @Richwood,

Welcome to the EE Community. 🙂

I'm sorry to hear you are having problems using your discount code online. Our Customer Care Team will be happy to process your order manually if you get in touch.

Thanks

James