topic Re: Discount code is not working in Offers & Add-ons

Discount code is not working

karina111 — Wed, 21 Sep 2022 08:10:34 GMT

Hi there,

i have a 30% friends &family discount, but when i try to add it in “voucher code” it says it’s not valid even though I checked with my friend and also checked 100 times the message with the code.

Re: Discount code is not working

Jon_K — Wed, 21 Sep 2022 09:08:36 GMT

Hi @karina111.

Did you friend send it to you in a text?

Does the plan you're taking out already have a discount added?

Jon

Re: Discount code is not working

karina111 — Wed, 21 Sep 2022 09:14:59 GMT

Hi, yes she sent it to me via text message. Also, the plan i chose doesn’t have an offer, it’s usual £45 a month plan

Re: Discount code is not working

Jon_K — Wed, 21 Sep 2022 09:22:02 GMT

Thanks @karina111.

Are you copying and pasting the code to avoid any typing errors, too?

Jon