topic Re: accessing ee perks when nhs email changed in Offers & Add-ons

accessing ee perks when nhs email changed

jules0877 — Tue, 22 Mar 2022 09:27:38 GMT

I have ee perks but the email I used to access it has changed (the NHS changed our emails and we no longer have access to the old email addresses), I have forgotten my password and as they need the email I set it up with to reset it, I can't change the password. I am not sure what to do to get into the account?

Many thanks

Julie

Re: accessing ee perks when nhs email changed

Jon_K — Tue, 22 Mar 2022 11:31:52 GMT

Hi @jules0877.

Welcome to the community.

I'll send you a private message on here for more information.

Please take a look and get back to me.

Jon

Re: accessing ee perks when nhs email changed

Clairew1234 — Thu, 24 Mar 2022 11:27:25 GMT

Hi,

I am also having this issue - my ee perks email that is registered is no longer in use and I’m on maternity leave. I have my nhs id but can’t re register as says I’m already signed up but cannot sign in and therefore use this. I’d be grateful for your help.

thanks

Claire

Re: accessing ee perks when nhs email changed

Jon_K — Thu, 24 Mar 2022 14:21:23 GMT

Hi @Clairew1234.

I'll send you a private message.

Please take a look in your inbox.

Jon

Re: accessing ee perks when nhs email changed

Jon_K — Thu, 24 Mar 2022 14:22:23 GMT

Hi,

I can ask our perk team to remove your current details from the system so that you can sign up again using your new details.

Can I take your full name and the email address that you currently use?

Jon

Re: accessing ee perks when nhs email changed

Lauraharrison — Sun, 14 Aug 2022 17:46:03 GMT

I also have the same issue and have a new NHS email but no access to the old one. Is it possible to reset my details so I can make a new account with the new email?

Re: accessing ee perks when nhs email changed

Jon_K — Mon, 15 Aug 2022 06:53:40 GMT

Hi @Lauraharrison.

I'll send you a private message on here.

Please take a look and get back to me.

Jon

Re: accessing ee perks when nhs email changed

EmmNightingale — Tue, 30 Aug 2022 15:06:01 GMT

Hi,

I am unable to access my perks due to the same reason.

Re: accessing ee perks when nhs email changed

Leanne_T — Tue, 30 Aug 2022 15:12:51 GMT

Hi there @EmmNightingale

Thanks for coming here.

I've sent you a private message on here for some extra details.

Leanne.

Re: accessing ee perks when nhs email changed

Nicole73 — Fri, 16 Sep 2022 10:31:53 GMT

Hello, I also have the same issue, just spent over an hour on ee chat to try & solve & was advised to contact my HR department 🤔🤔🤔

Re: accessing ee perks when nhs email changed

James_B — Fri, 16 Sep 2022 10:39:00 GMT

Hi @Nicole73,

Welcome to the EE Community.

Are you still able to login with your old email address and password?

James

Re: accessing ee perks when nhs email changed

Nicole73 — Fri, 16 Sep 2022 12:58:09 GMT

No, it says invalid login details 😫

Re: accessing ee perks when nhs email changed

James_B — Fri, 16 Sep 2022 13:03:04 GMT

Hi @Nicole73,

If you have forgotten your password and no longer have access to that email address, we'll need to remove your account so you can re-register.

I'll send you a private message to take some details.

Thanks

James

Re: accessing ee perks when nhs email changed

ChelleSmiffy — Wed, 28 Dec 2022 17:51:58 GMT

Good evening.
I have the same issue, I have changed trusts and no longer have access to the original email address I signed up with.
please can you help?

Re: accessing ee perks when nhs email changed

Jon_K — Thu, 29 Dec 2022 08:05:29 GMT

Hi @ChelleSmiffy.

I'll send you a private message on here.

Jon

Re: accessing ee perks when nhs email changed

mc731 — Tue, 07 Mar 2023 19:52:36 GMT

I have same problem: ee perks email I used to access it has changed and I no longer have access to the old email address, I have forgotten my password and and I cannot register with the new NHS email due already registered. I have now locked the perks account due to many tries. Can you please delete the account so I can register with the new NHS email?

Many thanks

Oana

Re: accessing ee perks when nhs email changed

Christopher_G — Wed, 08 Mar 2023 07:47:56 GMT

Hi and welcome to the community, @mc731

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

Re: accessing ee perks when nhs email changed

Amyg86 — Tue, 21 Mar 2023 20:05:29 GMT

Hi,

I am also having this problem. Nhs email address has changed and no longer able to access the old one to access perks.

Unsure how I can access this?

Thank you

Amy

Re: accessing ee perks when nhs email changed

Katie_B — Wed, 22 Mar 2023 07:34:19 GMT

Hi @Amyg86.

Welcome to the community.

We would need to get your old details removed from the system so you can re-register with your new email.

Please check your community inbox when you have a moment.

Katie 🙂

Re: accessing ee perks when nhs email changed

Talie_Fendisha — Mon, 04 Sep 2023 13:29:55 GMT

Hi Team,

I have the same issue

Would value your assistance 🙂

thanks in advance