topic Re: But sport large screen add on in Offers & Add-ons

But sport large screen add on

Lauraakers91 — Sun, 11 Sep 2022 01:07:50 GMT

I want to upgrade to the large screen add on, when I text sport to 150 it doesn't give me this option, how do I add it

Re: But sport large screen add on

Leanne_T — Sun, 11 Sep 2022 07:00:21 GMT

Hi @Lauraakers91

What reply do you get when you text SPORT to 150?

If you log into your My EE and select add-ons, which BT Sport add-on is showing?

Leanne.

Re: But sport large screen add on

Lauraakers91 — Sun, 11 Sep 2022 07:04:39 GMT

When I text it says I have BT sport ultimate as a smart benefit. When I go on the app, it says that the smart benefit is selected but I can't see any further add ons on my EE

Re: But sport large screen add on

Leanne_T — Sun, 11 Sep 2022 07:10:30 GMT

Thanks @Lauraakers91

If you call us on 150, the team will get this added to your account for you.

Leanne.

Re: But sport large screen add on

jmies — Wed, 14 Sep 2022 19:44:45 GMT

Hello - I cannot get through to 150 - please tell me how to sort! I want to get large screen on BT Sport - thank you!

Re: But sport large screen add on

Jon_K — Thu, 15 Sep 2022 07:14:11 GMT

Have you text SPORT to 150, @jmies?

Our phone lines opened at 8am this morning if you need to speak with us about this.

Jon

Re: But sport large screen add on

jmies — Thu, 15 Sep 2022 07:20:49 GMT

one of your very helpful colleagues assisted me last night.

All sorted!

Re: But sport large screen add on

Jon_K — Thu, 15 Sep 2022 07:22:03 GMT

That's great!

Glad you're all sorted, @jmies.

Jon