topic Re: Ee perks in Offers & Add-ons

Ee perks

Jkay1975 — Wed, 14 Sep 2022 09:12:22 GMT

Morning

im due an upgrade as of today and I’m trying to access my account to obtain a code. Unfortunately my password won’t reset. I’ve pressed forgotten password tab. I have inputted my email and haven’t recieved a link to help reset the account.

can you help

regards

tim

Re: Ee perks

Leanne_T — Wed, 14 Sep 2022 11:07:40 GMT

Hi @Jkay1975

Thanks for posting.

Are you using your work email?

Have you checked the junk/spam folders, in your email?

Leanne.

Re: Ee perks

Jkay1975 — Wed, 14 Sep 2022 14:50:08 GMT

Hey Leanne

I’ve tried it with both my work and personal and I don’t receive anything via the link. Very frustrating.

Re: Ee perks

James_B — Wed, 14 Sep 2022 16:45:09 GMT

Hi @Jkay1975,

Did you check your spam/junk email folders?

Does your account show as deactivated when you attempt to login?

James

Re: Ee perks

Jkay1975 — Wed, 14 Sep 2022 18:19:10 GMT

Hi James

my account isn’t showing deactivated and the email has not arrived in my work or personal spam/junk mailboxes either.

Re: Ee perks

Christopher_G — Thu, 15 Sep 2022 07:02:21 GMT

Thanks @Jkay1975

I've sent you a private message to get some information from you.

Chris