topic Re: NHS Perks in Offers & Add-ons

NHS Perks

Hana123- — Sun, 11 Sep 2022 06:58:21 GMT

Two of my NHS perk discount codes don't work. Can I get help to make these work so that I can redeem them online?

Re: NHS Perks

DebbieLeigh75 — Tue, 13 Sep 2022 15:19:36 GMT

Do you have HCA freebies

Re: NHS Perks

Hana123- — Tue, 13 Sep 2022 15:23:07 GMT

Hi Debbie, I am not aware if I do.

Re: NHS Perks

James_B — Tue, 13 Sep 2022 15:54:58 GMT

Hi @Hana123-,

Welcome to the EE Community. 🙂

What happens when you try to use your discount codes?

Were you trying to use them with a plan that is already discounted?

James

Re: NHS Perks

Hana123- — Tue, 13 Sep 2022 16:03:11 GMT

Hi James, it suggests the codes aren't recognised. I've had to generate all 5 of my yearly codes when speaking to your customer service team very recently and they advised to get in contact with the Perks team to let them know that 3 of the codes remain unredeemed and aren't being recognised on the system. They have identified which codes they are.

Re: NHS Perks

James_B — Tue, 13 Sep 2022 18:01:02 GMT

Hi @Hana123-,

What was the full error message you saw when trying to redeem the codes online?

Were you selecting the same device and plan when you were able to use a different code?

James

Re: NHS Perks

Hana123- — Thu, 15 Sep 2022 10:27:49 GMT

Hello James

I am not entirely sure of the exact wordings but it was something along the lines of the codes are not recognised. I then made a call to your customer service department and they confirmed the same. They tried all 3 codes (out of 5) too. We were attempting to use them against an upgrade. But, I still need the codes to be validated so that I can use them online as I have 3 lines in total under my account, another of which, is due an upgrade and would like to use a code then too when upgrading that particular number. Many thanks

Re: NHS Perks

James_B — Thu, 15 Sep 2022 10:48:51 GMT

I've sent you a private message @Hana123-

James

Re: NHS Perks

masumaakter07 — Fri, 21 Oct 2022 11:04:19 GMT

I applied for perk code it’s nearby 23 days

but I am not getting it

Re: NHS Perks

Christopher_G — Fri, 21 Oct 2022 13:45:07 GMT

Hi @masumaakter07

You should be able to get access to your Perk codes through our EE Perk Portal.

Chris

Re: NHS Perks

DebbieLeigh75 — Sun, 15 Jan 2023 14:37:05 GMT

I work as a career in a care home,am I entitled to any free allowences..

Re: NHS Perks

Katie_B — Mon, 16 Jan 2023 07:48:51 GMT

Hello @DebbieLeigh75.

If your employer is signed up to EE Perk, your benefit's or HR team will be aware of the scheme. Please contact the relevant team within your organisation for confirmation if you are eligible.

Thanks,

Katie