topic Re: EE Perks in Offers & Add-ons

EE Perks

93Reeves — Fri, 09 Sep 2022 18:47:02 GMT

Hi,

I have upgraded my phone contract today and currently receive the 20% NHS discount. I have been told I cannot transfer this across and need to gain another code.

I have tried to login to EE perks website multiple times with possible email addresses and using the forgot password link but received no emails and can not login at all but it recognises my account.

Can someone please advise me on how I get this issue resolved so I can access my 20% discount or I will have to terminate the new upgrade contract.

Kind regards,

George

Re: EE Perks

93Reeves — Fri, 09 Sep 2022 18:48:38 GMT

I am having the same issue please can I get some help?

Re: EE Perks

Northerner — Fri, 09 Sep 2022 18:50:39 GMT

Hi @93Reeves

You can only use your discount when you take out a new contract or upgrade. If you've already done this you can't retrospectively implement a discount.

As for access you'll need to speak to EE CS on 150.

Thanks

Re: EE Perks

93Reeves — Fri, 09 Sep 2022 19:12:16 GMT

Ive been told by EE I have 30 days from the new contract to give them a code for the 20% NHS Discount, thanks anyway.

Re: EE Perks

93Reeves — Sat, 10 Sep 2022 05:54:03 GMT

I am also having this issues.

Please can someone help me?

Thank you!

@Leanne_T @Jon_K

Re: EE Perks

93Reeves — Sat, 10 Sep 2022 06:02:15 GMT

Hi Guys,

I have recently moved police forces so my email address has changed but I am still eligible for the 20% Blue light discount.

I have just taken a new contract with EE for the Iphone 14 but cannot access my Perks account to obtain a new code for the discount because i do not know the previous email that is linked with my Perk account.

Can someone please help me, i need to give the code to EE before my contract starts or i will have to unfortunately cancel it.

Thank you

Re: EE Perks

Leanne_T — Sat, 10 Sep 2022 06:41:34 GMT

Hi @93Reeves

I've sent you a private message on here for some extra details.

Leanne.