topic Re: PS5 in Offers & Add-ons

PS5

MattyLeeT18 — Wed, 07 Sep 2022 17:53:44 GMT

It says ps5 are in stock but i cant do them on the website, what would you advise

Re: PS5

Chris_B — Wed, 07 Sep 2022 18:58:54 GMT

@MattyLeeT18 Are you a EE mobile/tablet contract customer within the first 17 months of that contract? If the answer no to any of that then you can not order via the add to plan store.

Re: PS5

MattyLeeT18 — Wed, 07 Sep 2022 19:29:02 GMT

Yes

Re: PS5

Chris_B — Wed, 07 Sep 2022 19:33:11 GMT

@MattyLeeT18 how long have you been an EE customer for ? You have to be over 30 days before you can use the add to plan store.

Re: PS5

MattyLeeT18 — Wed, 07 Sep 2022 23:06:43 GMT

I've being a customer over 30 days but still within the 11 months, is anyone able to do a stock check

Re: PS5

MattyLeeT18 — Wed, 07 Sep 2022 23:28:33 GMT

The website tells me to login now when im logged in then when i do it shows up as 0 add to pan acessories

Re: PS5

Christopher_G — Thu, 08 Sep 2022 07:37:27 GMT

Hi @MattyLeeT18

It may be worth speaking to our Mobile Care team so they can check your eligibility and try to put the order through with you.

Chris