topic Re: Pixel 6 Pro & Asus Chromebook in Offers & Add-ons

Pixel 6 Pro & Asus Chromebook

dinsdale101081 — Wed, 31 Aug 2022 11:04:42 GMT

I've just ordered a new Pixel (being delivered tomorrow) and part of the deal was being able to claim an Asus Chromebook.

I was just looking through the terms & conditions & I can't see any reference with how to go about claiming the chromebook. Is it a case of waiting for them to contact me or do I have to 'redeem' it through the Google / Asus website?

Any guidance would be very much appreciated.

Cheers!

Re: Pixel 6 Pro & Asus Chromebook

XRaySpeX — Wed, 31 Aug 2022 11:39:08 GMT

Where you ordered it you should have read :

To redeem this offer and for full T&C’s visit www.promo-rewards.com/chromebook/en-GB . Claims must be submitted by 30/09/2022.

Re: Pixel 6 Pro & Asus Chromebook

SgtStangroj — Fri, 02 Sep 2022 16:58:34 GMT

Hey, I was also wondering about this as couldn't see anything at all that arrived with my Pixel Pro. Thanks to the guy who answered

Re: Pixel 6 Pro & Asus Chromebook

Leanne_T — Fri, 02 Sep 2022 17:01:28 GMT

Glad you found the details you needed @SgtStangroj

Leanne 🙂

Re: Pixel 6 Pro & Asus Chromebook

XRaySpeX — Fri, 02 Sep 2022 17:23:38 GMT

@SgtStangroj : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Pixel 6 Pro & Asus Chromebook

cgallagher7690 — Tue, 06 Sep 2022 13:41:49 GMT

Hi - I ordered this phone today due to the promotion of getting the ASUS chromebook with it. When I go to the link you provided above (v helpful, thanks!!) - it says I have to claim before the 12th of september but I must also wait 14 days after purchasing. If I wait 14 days I won't be within the claim period. Do you know if I can I go ahead and claim this anyway?

Re: Pixel 6 Pro & Asus Chromebook

XRaySpeX — Tue, 06 Sep 2022 13:48:44 GMT

@cgallagher7690 : No, you are misreading it. It is not saying you must claim before 12 Sept.; it is saying you must have bought the phone before 12 Sept.

Re: Pixel 6 Pro & Asus Chromebook

cgallagher7690 — Tue, 06 Sep 2022 13:50:38 GMT

Doh, thanks!!

Re: Pixel 6 Pro & Asus Chromebook

XRaySpeX — Tue, 06 Sep 2022 13:51:35 GMT

@cgallagher7690 : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Pixel 6 Pro & Asus Chromebook

SgtStangroj — Thu, 08 Sep 2022 16:12:45 GMT

Hi again! Well, it's not quite resolved - the promotion company are now asking me for proof of purchase - I sent them a copy of my order email which contained all the info they requested:

Phone model - Google Pixel Pro 6
Retailer name- EE
Purchase date- 18th August 2022Your proof of purchase should also show that you bought your Pixel 6 or 6 Pro on a contract with a mobile network operator - Upgrade (Essentials Unlimited Plan)

Yet they're asking me for a VAT receipt or the delivery note - I binned the delivery note as didn't need to return it and I shred anything like that. There is no VAT receipt as I didn't pay any money for it as it was a free upgrade. So I've just resent my order email and insisted they accept it. Quite painful really, I would think that EE customers would not have this trouble with an affiliate company like this. Anyone else having issues?

Re: Pixel 6 Pro & Asus Chromebook

James_B — Thu, 08 Sep 2022 16:45:45 GMT

Hi @SgtStangroj,

Our Customer Care Team will be happy to email you a proof of purchase if you no longer have you delivery note.

James

Re: Pixel 6 Pro & Asus Chromebook

SgtStangroj — Thu, 08 Sep 2022 20:42:18 GMT

Hi James that would be very helpful. How do I arrange that please? I'm sure there used to be an online chat service but can't seem to see that anywhere?

Re: Pixel 6 Pro & Asus Chromebook

Leanne_T — Fri, 09 Sep 2022 07:13:35 GMT

Hi @SgtStangroj

If you call us on 150 the team can provide these details for you, or you can 'message us' on our contact us page here.

Leanne.