topic Re: EE Perk Log In Issue Again in Offers & Add-ons

EE Perk Log In Issue Again

Natasha_55 — Sun, 04 Sep 2022 17:39:57 GMT

Hi,

I logged into my EE perks account as I was sent a message to say my discount was due to expire as my contract upgrade is due this month, when I had the link emailed to me to verify my account I clicked the link which asked me to log into my account it said invalid.
This seems to happen every time and I have to email you it’s getting a bit frustrating.
Please help get this fixed.

Re: EE Perk Log In Issue Again

Leanne_T — Mon, 05 Sep 2022 07:18:41 GMT

Hi @Natasha_55

Thanks for coming back to us.

Can you log into your Perk account here?

Speak soon 🙂

Leanne.

Re: EE Perk Log In Issue Again

Natasha_55 — Mon, 05 Sep 2022 11:54:37 GMT

Hi Leanne,

No I am unable to log in on that link

Re: EE Perk Log In Issue Again

Leanne_T — Mon, 05 Sep 2022 12:19:21 GMT

Thanks @Natasha_55

Do you get an error message?

Are you using the email address you registered with?

Leanne 🙂

Re: EE Perk Log In Issue Again

Natasha_55 — Mon, 05 Sep 2022 14:03:32 GMT

Yes when I log in it says log in details supplied are invalid, which I know they are not as I had already logged into my account I was trying to deactivate my code as it’s due for renewal.

yes I am every 2 years when my contract is due for an upgrade this problem seems to happen

Re: EE Perk Log In Issue Again

Leanne_T — Mon, 05 Sep 2022 14:23:04 GMT

Thanks @Natasha_55

I've sent you a private message on here for some extra details.

Leanne.