topic Re: GALAXY WATCH 5 in Offers & Add-ons

GALAXY WATCH 5

Drewiemaxx — Mon, 15 Aug 2022 05:51:32 GMT

Hi I'm interested in the watch 5. Have an s22 and looking at prices Ee has it on sale at 24 pounds per month but much cheaper from Samsung. If I buy from Samsung will the watch work OK with my phone? Many thanks Drew

Re: GALAXY WATCH 5

Chris_B — Mon, 15 Aug 2022 06:22:31 GMT

@Drewiemaxx It’s cheaper from Samsung as there is no contract to allow data. Yes you can get it from Samsung and then take out a 30 day rolling contract to allow the Watch to work on EE and that tariff cost is £7 per month and you’ll get 10Gb of data just for the watch, all call and text allowances will come from your phone tariff allowance.

Re: GALAXY WATCH 5

XRXTIGER — Sun, 28 Aug 2022 20:02:52 GMT

I currently have a 22 ultra and the galaxy 3 which (i bought from john lewis) - it works fine with phone - I am getting the GW5 on Wednesday and I'm not anticipating any issues pairing with each other

Re: GALAXY WATCH 5

Leanne_T — Mon, 29 Aug 2022 07:18:17 GMT

Let us know how you get on @XRXTIGER when the watch arrives 🙂

Speak soon.

Leanne.

Re: GALAXY WATCH 5

XRXTIGER — Mon, 29 Aug 2022 19:39:14 GMT

Thanks Leanne I will !...is there anything I should with current watch ? I have GW3....

TIA

Re: GALAXY WATCH 5

Christopher_G — Tue, 30 Aug 2022 07:41:02 GMT

Do you have the £7 watch plan that @Chris_B mentioned for the Galaxy Watch 3, @XRTIGER?

Chris

Re: GALAXY WATCH 5

XRXTIGER — Tue, 30 Aug 2022 09:10:08 GMT

Yes I do

Sent from my Galaxy

Re: GALAXY WATCH 5

Christopher_G — Tue, 30 Aug 2022 09:21:55 GMT

I'd recommend speaking to our Mobile Care team when the new watch arrives, @XRXTIGER.

They'll help make sure everything is set up properly.

Chris

Re: GALAXY WATCH 5

XRXTIGER — Tue, 30 Aug 2022 10:42:08 GMT

Will do Chris. Thanks for the advice

Sent from my Galaxy

Re: GALAXY WATCH 5

XRXTIGER — Fri, 02 Sep 2022 18:57:38 GMT

well my GW5 pro turned up on time (paid extra for before 10.30am delivery0

coming from a GW3 the5 pro is such a slick bit of kit.When you compare the 2 watches next to each the 5 pro looks a much more sophisticated,classy than the 3,everything just oozes class.

Took around 20 minutes to set up ,and that includes speaking to you guys.

I have read various articles about samsung making a big mistake in removing the rotating bezel...TBH I have had the 5 pro for 3 days now...bezel? ..what bezel?....

Re: GALAXY WATCH 5

Christopher_G — Sat, 03 Sep 2022 07:24:01 GMT

Ah that's great to read, @XRXTIGER

Thanks for coming back to tell us. 🙂

Chris

Re: GALAXY WATCH 5

horseycity1982 — Sun, 04 Sep 2022 14:13:34 GMT

This is something I'm also looking into atm

Re: GALAXY WATCH 5

XRXTIGER — Sun, 04 Sep 2022 14:18:08 GMT

If this helps..[cid:storage_emulated_0_DCIM_Camera_20220831_111453_jpg_1662300915141]

Sent from my Galaxy
As I mentioned the GW5 when compared to the Gw3 looks a lot more refined, sophisticated..bezel ? What bezel ....you just adapt to using the "screen one" or just swipe...I've already forgotten about the...erm......what was it again.....oh yeah the bezel...

Re: GALAXY WATCH 5

Gizmodog — Wed, 14 Sep 2022 09:16:07 GMT

I got the Watch5 Pro on 26th of August, upgraded from Watch 46mm. Pro is a good watch, does everything well, however, if you are wanting to use a 4G plan from EE, they cannot currently provide it.

I get Error code 4001 every time.

It is a known issue, since the 31st of August, and they have not found a solution yet. There are multiple different error code being reported and the problem is with EE systems apparently.

If you don't want to use a 4G/lte contract with the watch, you can buy direct from Samsung. The Watch5 Bluetooth is on their site for £269 and from £7.48 a month for the 40mm and £289 orfrom £8.03 a month for 44mm. You can also get upto £50 for trading in your old watch. I got mine from Samsung and it was a quick and easy service.

Lastly, EE is still offering the watches with data plans, which they cannot actually provide a service for currently and they do not know when they might have a fix. Hopefully for me and everyone else with android watches they can in fact find a solution to fix it and soon.

Re: GALAXY WATCH 5

Akuff — Fri, 30 Sep 2022 01:45:44 GMT

Hi, can't I simply ask for EE to add the watch to my already existing account with them. So, the watch can share the data plan and call features as my mobile phone?

Must a separate contract be taken just for the watch? Please I would like to know as I have received one for my birthday and I would like to add it to my EE account.

Thank you.

Re: GALAXY WATCH 5

Akuff — Fri, 30 Sep 2022 01:49:17 GMT

Hello Leanne,

I have received the Galaxy watch 5 LTE from the US as a birthday present. Can I pair this watch to my existing EE contract so that I can call and answer to text messages using my watch?

Thank you,

Re: GALAXY WATCH 5

Jon_K — Fri, 30 Sep 2022 06:57:31 GMT

Hi @Akuff.

You should be able to add a watch to your existing plan.

If you already have one, I'd recommend calling our Customer Care team to get this sorted.

Jon

Re: GALAXY WATCH 5

Tommy1992 — Sun, 30 Oct 2022 11:37:01 GMT

I'm having an issue connecting my gw5 to the LTE network, I get an error that says EE does not offer mobile plans for your watch.

I use a Sony Experia 1iii, however I tried to set it up also on an s22ultra and got the same error code.

I spoke to Samsung direct and they said I DO NOT need to have a Samsung phone for it to work and that EE needs to activate my service.

I have bought a plan for the watch and can now see this in my account but still no joy.

Anything I'm missing here?

Re: GALAXY WATCH 5

Christopher_G — Sun, 30 Oct 2022 14:22:29 GMT

Hi @Tommy1992

Do you have a phone with EE on contract?

Chris

Re: GALAXY WATCH 5

XRXTIGER — Sun, 30 Oct 2022 14:34:43 GMT

Hi,
Yes I do. I have the ultra 22.

Sent from my Galaxy