topic Re: EE Perks not generating a new code in Offers & Add-ons

EE Perks not generating a new code

goody1973 — Sat, 27 Aug 2022 16:22:13 GMT

Hi, to any EE staff members on here.

I use EE perks and have generated 4 codes and used them successfully this year, I have 1 left to use. The perks website gives me the button to generate a new code but when I press the button, nothing happens. I have logged out and logged back in and have tried this several times on chrome mobile, chrome, firefox and edge to no avail. I am now assuming that it is an issue with the perks website.

Can you help?

Thank you

Re: EE Perks not generating a new code

Christopher_G — Sun, 28 Aug 2022 07:48:33 GMT

Hi @goody1973

I have sent you a private message to ask for a few things. Could you have a look and get back to me please?

Chris

Re: EE Perks not generating a new code

Loomorg — Fri, 02 Sep 2022 20:04:03 GMT

I’m having the same problem, used my first one tried to generate another and it wont give me another code

Re: EE Perks not generating a new code

Christopher_G — Sat, 03 Sep 2022 07:33:21 GMT

Hi @Loomorg

Could you try generating it on a different device or browser please? Also if you're connected to a VPN, please disconnect it and try again.

Chris

Re: EE Perks not generating a new code

Loomorg — Sat, 03 Sep 2022 08:15:08 GMT

I’ve already tried this on 2 other devices

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Re: EE Perks not generating a new code

Christopher_G — Sat, 03 Sep 2022 08:23:02 GMT

OK, thanks @Loomorg

I've sent you a private message to get some information from you.

Chris