topic Re: BT Sport - VC018 Error in Offers & Add-ons

BT Sport - VC018 Error

GustopherT — Sat, 18 Jun 2022 15:41:09 GMT

I have had BT Sport as an add on for a number of years and had no issues. I recently changed phone to an A53 5G and now when watching the app I get a VC018 error and sometimes says it is not available in my region...I'm always in the UK when trying to watch and only services which should be available to me.

I've tried the BT diagnostics check and nothing helps and I've logged out/restarted numerous times but nothing works..

Any help would be much appreciated!

Re: BT Sport - VC018 Error

Leanne_T — Sat, 18 Jun 2022 16:30:55 GMT

Hi there @GustopherT

Thanks for coming here 🙂

Can you watch BT Sport on any other mobile device?

Where did you purchase the phone?

Speak soon.

Leanne.

Re: BT Sport - VC018 Error

Aaron1087 — Sat, 27 Aug 2022 13:01:46 GMT

I'm getting the same error code. Recently got the A53 myself. I am however able to watch some live stuff. Just started today whilst trying to watch a Premier league game

Re: BT Sport - VC018 Error

Leanne_T — Sat, 27 Aug 2022 13:36:58 GMT

Hi @Aaron1087

Thanks for coming here.

Have you tried logging out the app and back in?

Leanne 🙂

Re: BT Sport - VC018 Error

Aaron1087 — Tue, 30 Aug 2022 09:43:34 GMT

Hi leanne.

I did try logging out and logging back in a couple of times. And the code persisted.

Re: BT Sport - VC018 Error

Leanne_T — Tue, 30 Aug 2022 09:46:36 GMT

Thanks @Aaron1087

In this case, please call us on 150 and the team will get this looked into for you.

Leanne 🙂

Re: BT Sport - VC018 Error

Ismail6 — Fri, 02 Sep 2022 17:02:11 GMT

Hi @Aaron1087 did you manage to resolve your issue as i am having the same issue trying to watch live football on the A53

Re: BT Sport - VC018 Error

Leanne_T — Fri, 02 Sep 2022 17:22:30 GMT

Hi @Ismail6

Please give us a call on 150 and the team will get this looked into for you.

Let us know how you get on 🙂

Leanne.

Re: BT Sport - VC018 Error

GustopherT — Fri, 02 Sep 2022 17:29:19 GMT

I purchased the phone from EE.

Im still having the same problems with watching live sport, very very frustrating 😑

Re: BT Sport - VC018 Error

Leanne_T — Fri, 02 Sep 2022 17:32:15 GMT

Hi @GustopherT

If you are getting an error message as the original post, please give us a call on 150 and the team will get this looked into for you 🙂

Leanne.

Re: BT Sport - VC018 Error

Aaron1087 — Fri, 02 Sep 2022 18:16:08 GMT

I'll let you know tomorrow when I try to watch live football 😅

Re: BT Sport - VC018 Error

Ismail6 — Sat, 03 Sep 2022 11:29:26 GMT

Hi i did call 150 and they said they will look into the issue but it is still not working

Re: BT Sport - VC018 Error

Christopher_G — Sat, 03 Sep 2022 11:34:33 GMT

When did you speak to them, @Ismail6?

Chris

Re: BT Sport - VC018 Error

Ismail6 — Sat, 03 Sep 2022 12:30:11 GMT

Last 2 days i spoke to 2 different people and i've also spoken to BT they dont know what it is

Re: BT Sport - VC018 Error

Christopher_G — Sun, 04 Sep 2022 09:35:23 GMT

Could you try it again this morning please, @Ismail6?

Chris

Re: BT Sport - VC018 Error

Ismail6 — Sun, 04 Sep 2022 10:15:22 GMT

Hi @Christopher_G @ i cannot try this morning as it is only live football that does not work. So next time BT show a live match i can check which is the champions league games on Tuesday

Re: BT Sport - VC018 Error

Christopher_G — Sun, 04 Sep 2022 10:16:46 GMT

OK, thanks @Ismail6

It's really strange that it is just football that you have the problem with. So any other live sports work fine?

Chris

Re: BT Sport - VC018 Error

Ismail6 — Sun, 04 Sep 2022 13:17:04 GMT

Yes other sports work fine but it is so frustrating i need to speak to customer services to see if they can change my phone to something else but it has been 3 months since purchase

Re: BT Sport - VC018 Error

Christopher_G — Sun, 04 Sep 2022 13:20:36 GMT

It's unlikely to be a problem with your phone. It's more likely to be an issue with the BT Sport account.

It may be worth calling whilst the football is on, so they can test a few things, @Ismail6.

Chris

Re: BT Sport - VC018 Error

WholeNut1 — Wed, 07 Sep 2022 20:22:33 GMT

I'm having the same issue but on my Chromebook. Very frustrating. Did you manage to get this sorted?