topic Re: New to ee went for Samsung a53 and bt sport but sport will not play on a53. in Offers & Add-ons

New to ee went for Samsung a53 and bt sport but sport will not play on a53.

LSINC — Wed, 31 Aug 2022 20:38:09 GMT

When trying to watch bt sport error code VC018 keeps coming up tried all suggested and 150 is closed

Re: New to ee went for Samsung a53 and bt sport but sport will not play on a53.

Chris_B — Wed, 31 Aug 2022 20:42:57 GMT

@LSINC Have a look at THIS about that error code.

Re: New to ee went for Samsung a53 and bt sport but sport will not play on a53.

LSINC — Wed, 31 Aug 2022 21:14:34 GMT

Hi Chris_B

Tried all of this it works on my wife's phone not my new a53 . Must have a bug 🐛 . can watch other stuff on bt but not the live stuff ?? Hopefully ee will contact me tomorrow. Or I will phone them .

Thankyou anyways

Re: New to ee went for Samsung a53 and bt sport but sport will not play on a53.

James_B — Thu, 01 Sep 2022 07:18:30 GMT

Hi @LSINC,

Welcome to the EE Community. 🙂

Our Technical Support Team will be happy to help with this issue if you get in touch on 150.

Thanks

James

Re: New to ee went for Samsung a53 and bt sport but sport will not play on a53.

Ismail6 — Fri, 02 Sep 2022 13:35:32 GMT

Hi @LSINC was your issue sorted as i am having the same problem. I reported it to EE a few days ago but it is still not working

Re: New to ee went for Samsung a53 and bt sport but sport will not play on a53.

LSINC — Fri, 02 Sep 2022 16:30:14 GMT

Hi Ismail6

I believe so rhe fix was.

Go to settings

Go to apps

Click on bt sport app

Go to permissions

Select camera allow app

Select microphone allow

Seems to have worked but the test will be when football is on.

Re: New to ee went for Samsung a53 and bt sport but sport will not play on a53.

Leanne_T — Fri, 02 Sep 2022 16:35:50 GMT

Thanks for coming back and sharing this information @LSINC

Leanne 🙂

Re: New to ee went for Samsung a53 and bt sport but sport will not play on a53.

Ismail6 — Fri, 02 Sep 2022 17:04:49 GMT

Hi @LSINC I tried the above before yesterdays game but it still did not work so frustrating as we can only test it when live football is on and EE dont seem to answer the phones at that time

Re: New to ee went for Samsung a53 and bt sport but sport will not play on a53.

LSINC — Sun, 04 Sep 2022 17:30:33 GMT

Hi lsmail6

Your correct it didn't work for me either but worked on my old s10 lite and my daughters phone must be the phone . I plan on contacting again tomorrow. This getting really frustrating now 😒

Re: New to ee went for Samsung a53 and bt sport but sport will not play on a53.

Leanne_T — Mon, 05 Sep 2022 06:58:42 GMT

Hi @LSINC

I'm sorry to hear this is not resolved for you.

Please get back in touch with our tech gurus on 150, to get this looked into further.

Let us know how you get on.

Leanne.