topic Re: EE perks login not working/ resetting; not able to get the available discount in Offers & Add-ons

EE perks login not working/ resetting; not able to get the available discount

Pranic — Sat, 27 Aug 2022 13:18:58 GMT

Hi,

I am trying to log into EE Perks and am registered but it is not accepting my password nor will it allow me to reset the password - have tried several times but never get the reset email. I have checked my junk folder and they are not in there and cannot re-register as I get the message to say I am already registered.

I am frustrated with this experience. It's been difficult experience especially for me migrating from 02 to EE. I was sold moon & back but the service has been pain. I am a NHS employee and already feeling cheated as I have now realised I qualified for better deal.

I request someone to look into my matter and personalise a solution. Offline fix would be most helpful as I have already done many diagnostics that included seeking help from IT team from my co too.

Please help. I am told if these do not work in next 10 days I may never get the discount.

Thanks,

Pranic

Re: EE perks login not working/ resetting; not able to get the available discount

Leanne_T — Sat, 27 Aug 2022 13:34:15 GMT

Hi @Pranic

Thanks for coming here.

I've sent you a private message on here for some extra details.

Leanne 🙂

Re: EE perks login not working/ resetting; not able to get the available discount

Pranic — Sun, 28 Aug 2022 09:07:29 GMT

Hi @Leanne_T

Thanks, I have responded to your message with the needed details.

Please help.

Pranic

Re: EE perks login not working/ resetting; not able to get the available discount

Christopher_G — Sun, 28 Aug 2022 09:44:34 GMT

@Leanne_T is off shift today, @Pranic.

I've replied to your message. 🙂

Chris

Re: EE perks login not working/ resetting; not able to get the available discount

Ljel93 — Mon, 29 Aug 2022 17:30:05 GMT

Hi,

I am having the same issues. Can't add my perk code into the voucher box, also not working for blue light card discount. Says they are "invalid codes"

Re: EE perks login not working/ resetting; not able to get the available discount

Christopher_G — Tue, 30 Aug 2022 07:11:37 GMT

Hi @Ljel93

Welcome to the community.

Please make sure you aren't choosing a plan that already includes a handset or price plan discount. Also, if you're connected to VPN, please try without this.

Chris

Re: EE perks login not working/ resetting; not able to get the available discount

Pranic — Thu, 22 Sep 2022 22:05:08 GMT

When I called customer services they added me to NHS discount via telephone and informed me that I have been now added for NHS discounts and received text from EE. But it I have not received any discount this months billing.
it is so frustrating that EE doent even giving access to EE perks.

could you please help, nothing has been added to add ons

thank you

Re: EE perks login not working/ resetting; not able to get the available discount

Christopher_G — Fri, 23 Sep 2022 07:16:54 GMT

What date did you call, and what date did the bill get produced, @Pranic?

It's possible that it just wasn't added quite in time for this one.

Chris

Re: EE perks login not working/ resetting; not able to get the available discount

magkap91 — Sat, 18 Feb 2023 22:25:20 GMT

I have the same issue. Can't log in since months and EE does not reply. I tried to reset my password and it says email with link to reset has been sent to my email address but it never was, I have a codes but cannot access. So frustratjng no one helps. Will need to leave EE.

Re: EE perks login not working/ resetting; not able to get the available discount

Jon_K — Sun, 19 Feb 2023 08:16:40 GMT

Hi @magkap91

I'll send you a private message on here.

Jon

Re: EE perks login not working/ resetting; not able to get the available discount

SMeg1 — Sun, 03 Sep 2023 21:57:24 GMT

Please could you help me too, as Im having same issue.

Re: EE perks login not working/ resetting; not able to get the available discount

Leanne_T — Mon, 04 Sep 2023 06:43:57 GMT

Hi @SMeg1

How long ago did you last log into your perk account?

Have you checked your spam/junk email folders for the password reset email?

Leanne 🙂

Re: EE perks login not working/ resetting; not able to get the available discount

Timconca — Sat, 23 Sep 2023 09:13:34 GMT

Hi, could you help me with the same issue. My wife if trying to upgrade her phone and EE team require NHS code, unable to login into EE Perks account and tried resetting password but don’t receive link despite trying numerous times. Tried re-registering and says account already exists

Re: EE perks login not working/ resetting; not able to get the available discount

Christopher_G — Sat, 23 Sep 2023 09:57:47 GMT

Hi @Timconca

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks 🙂
Chris

Re: EE perks login not working/ resetting; not able to get the available discount

Kezziebabs — Wed, 25 Oct 2023 20:15:46 GMT

I am also having the same issue very frustrating any help please

Re: EE perks login not working/ resetting; not able to get the available discount

Katie_J — Thu, 26 Oct 2023 06:09:01 GMT

Hello @Kezziebabs.

I have sent you a private message for more details.

Katie