topic Re: Can't buy NReal Air in Offers & Add-ons

Can't buy NReal Air

psoparra — Mon, 06 Jun 2022 00:55:49 GMT

I'm not a EE client. However, the website clearly states that I should be able to buy them from a store.

I've gone to two different ones in my city and both said that the order NEEDS to be done online, even after I say I'm not a client. I'm confused? I really want to get these but I've run into wall after wall.

Re: Can't buy NReal Air

psoparra — Sat, 04 Jun 2022 07:05:20 GMT

Hello Ray!

I'm having the same issue.

I'm not allowed to purchase the glasses.

However, I own a pay as you go SIM

is this a bug or just keeping us out? thank you.

Re: Can't buy NReal Air

Chris_B — Sat, 04 Jun 2022 07:45:06 GMT

@psoparra You can not purchase from the add to plan store unless you a contract customer and are within the first 17 months of that contract.

You can purchase these out right from any EE store and you don’t need to be on a contract or a customer of EE to purchase outright.

The solution on this thread is correct and wrong at the same time. You can purchase without being an EE customer but you can not purchase from the add to plan or Accessory store you need to go to an actual EE store to purchase outright

Re: Can't buy NReal Air

XRaySpeX — Sat, 04 Jun 2022 09:41:09 GMT

@psoparra : As said earlier you need to already have a contract mobile or SIM before you can buy from the Accessories Store. PAYG is not a contract.

Re: Can't buy NReal Air

psoparra — Sun, 05 Jun 2022 05:20:13 GMT

Hi again ray.

On the store site it says: "If you’re currently not an EE customer, you can still purchase the Nreal Air AR Glasses through one of our retail stores."

Wouldn't this mean that I should be able to go up to an EE store and just buy them?

I tried going to one yesterday but they said I had to buy them through the site. I'm very confused. While I am planning to switch, I shouldn't need to just to buy a piece of hardware. Thank you.

Re: Can't buy NReal Air

Chris_B — Sun, 05 Jun 2022 07:46:08 GMT

@psoparra You can purchase these outright from any EE store.

“How much are the glasses and where can I buy them?

Nreal Air AR Glasses cost £399.99. If you’re an EE customer, you may be eligible to add the glasses to your current plan and spread the cost over 11 months. If you’re not currently an EE customer, you can still purchase the glasses through one of our retail stores”

> Take me to Nreal Air

> Find my nearest store

looks like you need to show the store THIS web page as that is where the above was taken from.

Re: Can't buy NReal Air

Jon_K — Mon, 06 Jun 2022 08:19:39 GMT

Hi @psoparra.

The information on the website is correct, if you aren't an EE customer you need to go to a store.

This is subject to stock being available in a store.

Jon

Re: Can't buy NReal Air

gunny2k9 — Fri, 26 Aug 2022 22:11:21 GMT

not the only one ... basically go to London store to buy is .. **** stupid and must buy ee sim etc online is ***** as well

Re: Can't buy NReal Air

Mustrum — Fri, 26 Aug 2022 23:05:07 GMT

@gunny2k9 no need to buy EE sim, you could go to any of the following stores and buy the device.

Not an EE problem nreal have restricted where you can get it from.

In theory you can order from any EE store, but not many may know how.

Re: Can't buy NReal Air

enekomh — Wed, 31 Aug 2022 14:52:49 GMT

Hi,

I'm curious about the list of stores. Do I just pop at the store and get out from it with the glasses or do I need to make the reservation at that store and then wait for the glasses to arrive?

I'm planning to go to London (I live abroad) for a couple of days and I'm thinking about buying them but if I need to book them in advance then I would need to phone them at least a week earlier...

Re: Can't buy NReal Air

Mustrum — Wed, 31 Aug 2022 14:59:54 GMT

From reports on here, not may advisers know about these devices, so it would be advisable to call one of the shops near where you will be.

Someone reported they had to pay a deposit when they phoned up, and make sure you get a name and arrange a time to pick them up when you know they are in.

Re: Can't buy NReal Air

DontBloodyCare — Fri, 02 Sep 2022 12:11:04 GMT

Laughed when I saw this. What a pathetic list. That's it? Over 600 stores in the UK and it's in less than ten of them? I need to travel halfway across the country to buy some glasses? And EE has exclusive rights to this device? That is the stupidest thing I've ever seen.

I called my store too. They said it can be ordered into their store no problem from the website. It seems that most of the EE staff is completely clueless about this. It seems that to EE, selling some AR glasses is a logistical nightmare and in the process they get to stop any other retailer in the UK from selling them. Absolute joke.

Fortunately I still have the option of ordering the glasses from Japan, at a lower cost too. I don't want to do it that way but I have no choice because of this ludicrous situation.

Re: Can't buy NReal Air

DontBloodyCare — Fri, 02 Sep 2022 12:13:07 GMT

And of course it's an EE problem, not an Nreal problem. Why would Nreal intentionally hold themselves back from being able to make more money? Just admit it, EE is no good.

Re: Can't buy NReal Air

James_B — Fri, 02 Sep 2022 12:31:47 GMT

Hi @DontBloodyCare,

Welcome to the EE Community. 🙂

You can order NReal Air AR Glasses in any EE retail store. The stores listed earlier in the thread are the stores that stock demonstration models.

Hope this helps.

James

Re: Can't buy NReal Air

Kirigaya_Kazuto — Fri, 02 Sep 2022 13:07:44 GMT

Surely Leeds is a big enough city to garner interest and maybe get a demo unit?

Re: Can't buy NReal Air

DontBloodyCare — Fri, 02 Sep 2022 13:15:00 GMT

It's not true. I tried my local EE stores and they said there's nothing they can do and that ordering online is the only way. But the page is broken, making it impossible to order online. (Hundreds of people have complained about it, amazing how the complaints keep coming in when apparently nothing is wrong?)

People should just order from Amazon Japan. The global shipping is cheap and only takes a few days. The import charges are calculated upfront and after these fees are applied it still costs £332. It makes no sense to order from EE. They make it very difficult for people to buy it (and the in-store salespeople probably try to tempt people into a mobile contract) and it costs over £60 more. I see no advantage to EE whatsoever.

Re: Can't buy NReal Air

James_B — Fri, 02 Sep 2022 13:21:43 GMT

Hi @DontBloodyCare,

I'm sorry you were given incorrect information when you visited your local store. Any EE Store can place an order via their Sales Plus system.

If you aren't currently an EE customer, you won't be able to order online.

Hope this helps.

James

Re: Can't buy NReal Air

nath_ — Sat, 03 Sep 2022 17:11:03 GMT

There's currently no way to buy these online (logged in as a PAYG customer).

On the product page a yellow banner at the top says:

Existing customer? Log in or register to upgrade or add another device.

Logging in for another time, another yellow banner:

Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.

Trying with the shop on the Android app I'm greeted with:

Sorry we don't currently support Pay As You Go within the shop. If you'd like to switch over to one of our 1 month pay monthly SIM plans chat to us or give us a call.

Surely I should not have to go through all of this, if I'm an EE customer?

Re: Can't buy NReal Air

XRaySpeX — Sat, 03 Sep 2022 17:17:26 GMT

@nath_ : You cannot buy an accessory online unless you already have a mobile phone or SIM contract, not PAYG from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.

Re: Can't buy NReal Air

Mustrum — Sat, 03 Sep 2022 17:17:59 GMT

@nath_ if you had read the thread it explains why you can't buy them as a PAYG customer.