topic Re: I want to change my smart benefit to Netflix but it’s not giving me the option in Offers & Add-ons

I want to change my smart benefit to Netflix but it’s not giving me the option

Shapjsi — Thu, 25 Aug 2022 21:30:42 GMT

Re: I want to change my smart benefit to Netflix but it’s not giving me the option

Leanne_T — Fri, 26 Aug 2022 06:37:44 GMT

Hi @Shapjsi

Thanks for coming here.

Do you have other benefits showing when you go to change the Smart Benefit?

Leanne 🙂

Re: I want to change my smart benefit to Netflix but it’s not giving me the option

Shapjsi — Fri, 26 Aug 2022 07:47:53 GMT

Hi Leanne,

Yes I do have options of other benefits.

Re: I want to change my smart benefit to Netflix but it’s not giving me the option

Leanne_T — Fri, 26 Aug 2022 07:03:09 GMT

Thanks @Shapjsi

Netflix is available as a Smart Benefit when you take any Android phone, any SIM Only plan, or any tablet/laptop on a pay monthly plan, do you have an eligible device or plan?

Leanne.

Re: I want to change my smart benefit to Netflix but it’s not giving me the option

Shapjsi — Fri, 26 Aug 2022 07:48:10 GMT

I had Netflix when I took out my contract of iPhone 13 initially, but they gave me the wrong colour, so I sent the phone back and got the colour I wanted. The contract and everything remained the same nothing changed only the colour of the phone, but I just realised that with the new phone my smart benefit changed to Apple Music, but I do not want that, I still want Netflix as I had.

Re: I want to change my smart benefit to Netflix but it’s not giving me the option

Leanne_T — Fri, 26 Aug 2022 07:09:46 GMT

I see @Shapjsi

Please give us a call on 150 and the team will see what they can do to help 🙂

Leanne.

Re: I want to change my smart benefit to Netflix but it’s not giving me the option

Shapjsi — Fri, 26 Aug 2022 07:48:28 GMT

I was on the phone for about 3 hours yesterday no answer, I went on the online chat again for another 3 hours no response, emailed fb messenger no response and community from which finally you got back to me.

Re: I want to change my smart benefit to Netflix but it’s not giving me the option

Leanne_T — Fri, 26 Aug 2022 07:13:25 GMT

Hi @Shapjsi

Please try us again today, as we have no account access on the community to get this looked into for you.

Leanne.