topic Re: Xbox Game Pass add-on not activating in Offers & Add-ons

Xbox Game Pass add-on not activating

calmac991 — Wed, 24 Aug 2022 21:19:02 GMT

I managed to receive a free XGP add-on on Monday but I go to activate it and it comes up with "technical issues etc". Anyone else had this experience and managed to have it resolved?

Re: Xbox Game Pass add-on not activating

James_B — Thu, 25 Aug 2022 09:01:48 GMT

Hi @calmac991,

Welcome to the EE Community. 🙂

At which point in the process are you seeing an error message?

James

Re: Xbox Game Pass add-on not activating

calmac991 — Thu, 25 Aug 2022 09:14:59 GMT

Hi James,

It's after I put my pin I got from verifying my number, just comes up "technical issues" and I can't go forward from that point.

Re: Xbox Game Pass add-on not activating

James_B — Thu, 25 Aug 2022 09:18:33 GMT

Hi @calmac991,

Please can you clear your web browsers cookies and cache and try again.

Does that resolve the issue?

James

Re: Xbox Game Pass add-on not activating

calmac991 — Thu, 25 Aug 2022 09:48:35 GMT

I am trying to activate it from the EE app. I've tried copying and pasting the link into a couple of browsers but they both came up with an 'Error 404' page.

Re: Xbox Game Pass add-on not activating

James_B — Thu, 25 Aug 2022 10:04:49 GMT

Hi @calmac991,

Please get in touch with Customer Care so our technical support team can take a look at this issue for you.

They'll be happy to help. 🙂

James

Re: Xbox Game Pass add-on not activating

calmac991 — Thu, 25 Aug 2022 10:05:19 GMT

When the XGP got added I also got a message saying if I click the link it'll add XGP to my bill. But if i'm already paying for it would it just switch payment to EE or would it add £10 to my bill?

Sorry if that's a bit hard to follow

Re: Xbox Game Pass add-on not activating

James_B — Thu, 25 Aug 2022 10:18:41 GMT

Hi @calmac991,

Yes, if you switch your subscription to your EE bill, any direct payments to Microsoft will be cancelled.

James

Re: Xbox Game Pass add-on not activating

Miro6 — Sat, 26 Nov 2022 07:51:36 GMT

Hi want to ask if you sort it out as i have same problem thank you

Re: Xbox Game Pass add-on not activating

Miro6 — Sat, 26 Nov 2022 07:59:29 GMT

Wow everybody have same issue I think this is scam from ee i have same problem and I think every person that get this bundle dont have any game pass as they is set in contract.

Re: Xbox Game Pass add-on not activating

Leanne_T — Sat, 26 Nov 2022 08:13:51 GMT

Hi @Miro6

Thanks for coming here.

Can you text Xbox to 150, do you get a link in the reply to set this up?

Leanne.