topic Re: Bluelight card upgrade in Offers & Add-ons

Bluelight card upgrade

BecP77 — Mon, 22 Aug 2022 19:52:56 GMT

Hi,

I have been with EE for years and always had 20% BLC card duscount. Ive been due an upgrade since February but when I tried to do it today its saying the code is not valid? Any ideas? I want to get a new phone sorted for my hol but doesn’t seem right not to get the offer when its still showing available online? Thank you

Re: Bluelight card upgrade

Christopher_G — Tue, 23 Aug 2022 07:32:05 GMT

Hi and welcome to the community, @BecP77. 🙂

Did you generate the code through the EE Perk Portal?

Chris

Re: Bluelight card upgrade

BecP77 — Tue, 23 Aug 2022 08:37:25 GMT

Hi, thank you. No it was from my BLC app, never used the perks portal before. Set it up last night, just waiting for my ID to be authorised. Should the code from there work? Going away at end of month so would like it set up by then.
Thanks

Re: Bluelight card upgrade

James_B — Tue, 23 Aug 2022 10:39:40 GMT

Hi @BecP77,

Was the plan you were trying to order already discounted? The Perk discount is only applicable to full price plans.

James

Re: Bluelight card upgrade

BecP77 — Tue, 23 Aug 2022 10:56:57 GMT

Hi, no im due an upgrade so the discount would be on a full priced plan.

Re: Bluelight card upgrade

James_B — Tue, 23 Aug 2022 11:25:50 GMT

Please let us know if you see the same issue when using a code from the Perk portal @BecP77

James

Re: Bluelight card upgrade

BecP77 — Tue, 23 Aug 2022 11:52:07 GMT

Will do, just waiting for the perks account to be authorised to get it.

Re: Bluelight card upgrade

BecP77 — Wed, 24 Aug 2022 05:18:48 GMT

The perk code worked, had trouble with the website when processing order (took forever and frozen screen ) so had to go to the shop to complete it which wasnt ideal but sorted now. Thanks

Re: Bluelight card upgrade

Leanne_T — Wed, 24 Aug 2022 06:29:03 GMT

Thanks for letting us know @BecP77

Leanne 🙂