topic Re: Smart benefits in Offers & Add-ons

Smart benefits

KSamra — Mon, 22 Aug 2022 19:56:26 GMT

I've recently come back to EE after a couple of years, good to be back.

When I took out the package I'm sure I asked the sales rep for smart benefits as I wanted Netflix added to the account but after looking through my account today I don't see the option I also checked what SB's I had but it says I don't have any on this plan.

Confused.

Re: Smart benefits

Christopher_G — Tue, 23 Aug 2022 07:35:44 GMT

Welcome back, @KSamra 🙂

Are you able to choose them on the Smart Benefits section of the My EE desktop site?

Chris

Re: Smart benefits

KSamra — Tue, 23 Aug 2022 10:46:47 GMT

It states I don't have Smart benefits in my tariff!

I'm sure I said to the phone rep that I would like smart benefits.

Going to call EE and see best way to resolve.

Thank you for you suggestion.

Re: Smart benefits

Christopher_G — Tue, 23 Aug 2022 10:50:20 GMT

Yeah, I think that's a good idea, @KSamra.

Hope you get sorted.

Chris