topic Re: Upgrade in Offers & Add-ons

Upgrade

alison99 — Mon, 22 Aug 2022 13:55:06 GMT

Why is Apple Music not included on the 3 Extras on unlimited £89 plan to upgrade to iPhone 13 Pro but is available on 13??

Re: Upgrade

Christopher_G — Mon, 22 Aug 2022 15:55:34 GMT

Hi @alison99

Welcome to the community.

Which memory size and colour are you looking at? I'll take a look.

Chris

Re: Upgrade

alison99 — Mon, 22 Aug 2022 16:49:03 GMT

Thanks!

it’s unlimited data.
13 pro in blue

it states Apple Music but she. You click through its not given as an option.

Re: Upgrade

Christopher_G — Mon, 22 Aug 2022 16:53:37 GMT

Which memory size, @alison99?

When I'm looking, Apple Music is definitely listed. You add the Smart Benefits when the plan starts through the My EE app.

Chris

Re: Upgrade

alison99 — Mon, 22 Aug 2022 18:14:22 GMT

Sorry. I’m not sure. I pay .79p for extra storage on my current plan. If that helps.

it shows as being able to take as part of the three options but when you go to add it only comes up as free for six months then £9.99. I was hoping to get music, EU roaming and other maybe apply TV as part of the plan.

Re: Upgrade

Christopher_G — Tue, 23 Aug 2022 07:20:13 GMT

Have you already upgraded and received the phone, @alison99? Or are you trying to upgrade to the new phone now?

Chris

Re: Upgrade

alison99 — Wed, 24 Aug 2022 06:40:15 GMT

Looking to upgrade now

Re: Upgrade

Leanne_T — Wed, 24 Aug 2022 08:07:39 GMT

Thanks @alison99

If you give us a call on 150, the team will get this looked into for you.

Leanne 🙂