topic Re: BT SPORT on big screen? in Offers & Add-ons

BT SPORT on big screen?

Ad891 — Sat, 06 Aug 2022 11:51:15 GMT

Why cant I watch BT Sport on big screen?

I thought I chose the option for big screen when I upgraded my phone and I'm pretty sure I have been paying for the added benefit, however I cannot watch on the big screen on any devices.

I can't see anywhere on the App or the website that says I have it as a benefit, but not cant I see anywhere to add it?

Why is it not working? I've realised today as it is the start of the new season, watching it on my mobile was on the plan!

Help! 🙂

Re: BT SPORT on big screen?

Chris_B — Sat, 06 Aug 2022 12:12:39 GMT

@Ad891 If you look at your account under add ons for your account does it say you have the large screen add on. You can not choose this when upgrading you have to add to add it afterwards.

Re: BT SPORT on big screen?

leerob000 — Sat, 13 Aug 2022 10:16:21 GMT

I don't seem to have the option to choose bt large screen in the add ons section under entertainment. this section only has apple add ons britbox and xbox game pass. I have the bt sport ultimate as a smart benefit but this does not let me watch through my Samsung bt sport app. I had this function last week before I upgraded and I managed that by choosing the £5 large screen add on. any ideas please

Re: BT SPORT on big screen?

Leanne_T — Sat, 13 Aug 2022 11:25:32 GMT

Hi @leerob000

Welcome to the community.

Are you given this option when you text SPORT to 150?

Leanne 🙂

Re: BT SPORT on big screen?

pwg369 — Fri, 19 Aug 2022 08:57:03 GMT

I've tried this but just got an erro message saying I need to call 150. When I called i was told I need to pay £15 or £25 a month to watch big screen even though its part of my EE package

Re: BT SPORT on big screen?

James_B — Fri, 19 Aug 2022 10:21:41 GMT

Hi @pwg369,

Which plan are you using?

Do you have BT Sport as a Smart Benefit?

James

Re: BT SPORT on big screen?

pwg369 — Fri, 19 Aug 2022 14:23:50 GMT

Yes I do. I had big screen last season but cancelled in May. Want to put it back on but get an error message.

Re: BT SPORT on big screen?

Jon_K — Sat, 20 Aug 2022 07:33:57 GMT

Hi @pwg369.

You will need to contact our Customer Care team to get this added back on.

If you explain what has happened they will be able to help.

Jon

Re: BT SPORT on big screen?

pwg369 — Sat, 20 Aug 2022 11:29:27 GMT

Thank you, I called 150 from my phone but they were not helpful. Do you have an alternative number please.

Re: BT SPORT on big screen?

Jon_K — Sat, 20 Aug 2022 11:40:40 GMT

Calling 150 is the correct number to call, @pwg369.

They should be able to help you with this.

Jon

Re: BT SPORT on big screen?

pwg369 — Wed, 24 Aug 2022 12:39:56 GMT

I've tried calling and there is no option for customer care, which of the many options should I choose?

Re: BT SPORT on big screen?

Leanne_T — Wed, 24 Aug 2022 13:05:21 GMT

Hi @pwg369

If you select option 1, then technical support the team will be happy to help.

Leanne.

Re: BT SPORT on big screen?

Jfw1 — Thu, 25 Aug 2022 20:43:56 GMT

Sport to 150 doesn't work for me and can't get any joy out of online chat

Re: BT SPORT on big screen?

Jfw1 — Thu, 25 Aug 2022 20:45:52 GMT

They told me £15 and I told them it was £5! Online chat then went off

They don't know what they are doing!

Re: BT SPORT on big screen?

Leanne_T — Fri, 26 Aug 2022 06:28:56 GMT

Hi @Jfw1

Please give us a call on 150 and the team will be happy to get this looked into for you.

Leanne.

Re: BT SPORT on big screen?

pwg369 — Fri, 26 Aug 2022 06:35:04 GMT

Took me 3 attempts calling 150 to get sorted but finally its working.

Re: BT SPORT on big screen?

Leanne_T — Fri, 26 Aug 2022 06:36:32 GMT

Thanks for letting us know @pwg369

Leanne 🙂