topic Re: We perks password reset in Offers & Add-ons

We perks password reset

Ashleylauren10 — Tue, 16 Aug 2022 20:09:21 GMT

I had to verify my work email account again but it said my password was wrong. When I requested to reset it, it told me I’d get an email. I haven’t had the email so can’t access the Ee perks account to upgrade. Please help thanks

Re: We perks password reset

Jon_K — Wed, 17 Aug 2022 07:18:43 GMT

Hi @Ashleylauren10.

Welcome to the community.

I'll send you a private message on here.

Jon

Re: We perks password reset

mwaring88 — Fri, 19 Aug 2022 10:12:33 GMT

I’m having the exact same problem, can you help please?

Re: We perks password reset

James_B — Fri, 19 Aug 2022 10:27:12 GMT

Hi @mwaring88,

Welcome to the EE Community. 🙂

Please can you let us know what issues you are experiencing with EE Perk?

Are you registering for the first time and trying to verify your email address?

Or are you an existing Perk user trying to reset your password?

Thanks

James

Re: We perks password reset

coops6001 — Fri, 19 Aug 2022 11:36:23 GMT

I am having the same issue, I have requested a reset password having previous had access and receiving a text about it running out. No reset email is coming through.

Re: We perks password reset

gingerstar61 — Fri, 19 Aug 2022 21:37:57 GMT

Has anyone got an answer to this other than I’ll send you a PM… same problem. Logged in then literally 5 mins later same password not recognised 🤷🏼‍♀️

Re: We perks password reset

Jon_K — Sat, 20 Aug 2022 08:14:03 GMT

Hi @gingerstar61.

If we are unable to help you on here, we would take some further information privately to help you further.

Have you tried resetting your password?

Jon