topic Re: Text message about early upgrade to z fold 4 in Offers & Add-ons

Text message about early upgrade to z fold 4

Andy01392 — Mon, 15 Aug 2022 17:51:09 GMT

I received a text message saying I can upgrade early for free to the z fold 4 and to ring 150 or go in store to do so. I just rung 150 and got told I still have to pay £479 early upgrade fee. Why am I getting texts saying I can upgrade for free and then being told I have to pay nearly £500 to do it

Re: Text message about early upgrade to z fold 4

Jon_K — Tue, 16 Aug 2022 07:15:13 GMT

Hi @Andy01392.

I'm sorry to hear this.

In your My EE Account under Plan & Add-Ons, what is your contract end date?

Jon

Re: Text message about early upgrade to z fold 4

Lauraburns2148 — Thu, 18 Aug 2022 14:22:04 GMT

Hi not sure if you managed to get it sorted but I got the exact same message and I still have less than a year on my contract, roughly £500 too and I managed to upgrade to the fold 4.hope this helps. Maybe give them a phone again

Re: Text message about early upgrade to z fold 4

Cez83 — Mon, 22 Aug 2022 22:30:31 GMT

Had same message I clicked on the link and it allowed me to upgrade for free

Re: Text message about early upgrade to z fold 4

Lauraburns2148 — Wed, 24 Aug 2022 13:38:10 GMT

How free was it? I ask because I'm trading in my note 20 ultra and they said it was free but I'm still paying £1600 for the phone because they're taking money off the phone for my ore existing contract which I still have £400 of to pay off.

Re: Text message about early upgrade to z fold 4

Cez83 — Wed, 24 Aug 2022 14:23:08 GMT

I had £129 left on my contract I upgraded to the z flip 4 with the £61 a month plan had to pay £30 for the handset

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