topic Re: Blue light in Offers & Add-ons

Blue light

Amanda2908 — Wed, 17 Aug 2022 20:12:27 GMT

I have just taking out 2 new contracts, when I spoke to the advisor on the phone I told him I had a blue light card that offers 20% off contract, he told me it couldn't be done until I recieved the phone and that it had to be done online. I cant seem to find anyway of doing this can you help?
Thanks Amanda

Re: Blue light

Chris_B — Wed, 17 Aug 2022 20:15:54 GMT

@Amanda2908 All discounts have to be applied at the time of upgrading you can not do this afterwards.

Re: Blue light

Amanda2908 — Wed, 17 Aug 2022 20:19:56 GMT

He told me on the phone that he couldn't do it over the phone and I would have to add it when the devices arrived, thats what the people he knows have done also, that's very disappointing after taking this out, will have to ring them

Thanks

Re: Blue light

Christopher_G — Thu, 18 Aug 2022 07:12:06 GMT

Hi @Amanda2908

Welcome to the community.

You need to register for EE Perk and generate a code. Once you have that code, give us a call as soon as possible and we'll try to add it on for you.

Chris