topic Re: By sport smart benefit in Offers & Add-ons

By sport smart benefit

gn2022 — Mon, 01 Aug 2022 15:07:01 GMT

I switched from bt sport smart benefit (which worked fine) to roaming abroad back in May 2022. This weekend I switched back to bt sport and I received a text from 150 to confirm that the smart benefit is active. However I have signed into bt sport today and it tells me that I need to upgrade my package to watch any content. Any suggestions how to fix this?

Re: By sport smart benefit

Leanne_T — Mon, 01 Aug 2022 15:18:11 GMT

Hi @gn2022

Thanks for coming here.

Are you using the same log in details you used previously?

Is the Smart Benefit active in your My EE app?

Thanks 🙂

Leanne.

Re: By sport smart benefit

gn2022 — Mon, 01 Aug 2022 16:07:24 GMT

Having spoken to Technical Support it appears that I need to re register
with BT Sport and for some reason I didn't get the email link to do this.
Hopefully this will be sorted in the next 24 hours.

Re: By sport smart benefit

Leanne_T — Mon, 01 Aug 2022 16:08:26 GMT

Thanks for coming back and letting me know @gn2022

Leanne 🙂

Re: By sport smart benefit

STMCB — Sat, 13 Aug 2022 09:49:05 GMT

Every single time I go to use the smart benefit of BT Sport I have the ID003 error coming up, I call EE helpline EVERY time and EVERY time I’m told they have to send a message to BT to contact me as they can’t resolve the issue and they can’t just transfer. When I swapped benefits in the past I was told I had to change my email address to enable it to work as the original was shut down. As EE are owned by BT can you PLEASE COORDINATE A BETTER PROCESS it sends my blood pressure up through the roof it’s so frustrating.

Re: By sport smart benefit

Leanne_T — Sat, 13 Aug 2022 11:09:15 GMT

Hi @STMCB

Thanks for posting.

I've sent you a private message on here for extra details 🙂

Speak soon.

Leanne.