topic Re: Activation link for Netflix smart benefit in Offers & Add-ons

Activation link for Netflix smart benefit

Bonnie93 — Thu, 11 Aug 2022 03:49:40 GMT

Hi,

I have received my new sim and my Netflix smart benefit is included, however I have received no text from Netflix or ee for any activation link.
I have checked my email address and it is correct and the same on both accounts.

help please!

Re: Activation link for Netflix smart benefit

Chris_B — Thu, 11 Aug 2022 06:30:38 GMT

@Bonnie93 you’ll have to terminate your current subscription. Your account will remain the same as it’s your account your signing back in too.

Re: Activation link for Netflix smart benefit

Leanne_T — Thu, 11 Aug 2022 07:31:17 GMT

Hi @Bonnie93

Thanks for coming here 🙂

Please see our Netflix on EE, Help page for full information.

Thanks.

Leanne.

Re: Activation link for Netflix smart benefit

Bonnie93 — Thu, 11 Aug 2022 18:54:32 GMT

Hi,

that doesn’t really help.
I don’t kkkw how to

get my activation texts from both ee and Netflix.

I have now cancelled my current subscription as advised above but still can’t get it as a smart benefit.

Re: Activation link for Netflix smart benefit

Bonnie93 — Thu, 11 Aug 2022 18:54:56 GMT

I’ve done this and still nothing.

Re: Activation link for Netflix smart benefit

James_B — Fri, 12 Aug 2022 08:51:17 GMT

Hi @Bonnie93,

Please get in touch with Customer Care if you haven't received your activation texts.

They'll be happy to help. 🙂

James