topic Re: Smart benefit Microsoft 365 in Offers & Add-ons

Smart benefit Microsoft 365

Julianm — Mon, 18 Jul 2022 11:59:04 GMT

How do I get my new smart benefit to work (Microsoft 365) I have activated it with EE and have spoken to EE, various departments, then I was given a Microsoft phone number which only directs me to a web site which doesn’t help

Re: Smart benefit Microsoft 365

Chris_B — Mon, 18 Jul 2022 12:18:16 GMT

@Julianm How is a phone number you was given getting you to a website?

Re: Smart benefit Microsoft 365

Julianm — Mon, 18 Jul 2022 14:27:58 GMT

If I ring the number it tells you to visit a website with no options to speak to a person

Re: Smart benefit Microsoft 365

Christopher_G — Mon, 18 Jul 2022 16:29:29 GMT

Which website does it divert you to, @Julianm?

Chris

Re: Smart benefit Microsoft 365

Julianm — Tue, 19 Jul 2022 13:32:09 GMT

Help.Microsoft.com

Re: Smart benefit Microsoft 365

Leanne_T — Tue, 19 Jul 2022 13:49:44 GMT

Hi there @Julianm

Thanks for coming back to us.

The Microsoft 365 Personal on EE, Help page does advise for technical support you would need to visit Microsoft Support for help.

You can find ways to contact them on the Contact Us - Microsoft Support page.

Leanne.