topic Re: EE perk code issues in Offers & Add-ons

EE perk code issues

Luisornelas — Tue, 05 Jul 2022 00:01:25 GMT

I'm trying to upgrade to a new phone, but the system doesn't accept my EE perk code, says it's invalid when I never used it.

Re: EE perk code issues

Luisornelas — Tue, 05 Jul 2022 00:02:23 GMT

Re: EE perk code issues

Jon_K — Tue, 05 Jul 2022 07:10:00 GMT

Hi @Luisornelas.

When did you produce your perk code?

Do you already have a discount on your plan?

Jon

Re: EE perk code issues

Luisornelas — Tue, 05 Jul 2022 10:11:32 GMT

Hi. It's a new code that I generated on the EE perk portal. I'm trying to get a new plan with phone included, cause I only have a sim only, that I used a EE perk code to get it

Re: EE perk code issues

Luisornelas — Tue, 05 Jul 2022 10:37:46 GMT

Also last year I got a Samsung smartwatch and got almost the same info, has shown on the screenshot I took from EE website, so I wasn't able to apply the discount.

Re: EE perk code issues

Jon_K — Tue, 05 Jul 2022 11:30:18 GMT

Thanks @Luisornelas.

Do you know if the new plan that you're selecting already has a discount on it? You can only have one discount per plan, but since the watch is separate this won't be affecting it.

Jon