topic Re: Blue light card in Offers & Add-ons

Blue light card

Frankorourke — Tue, 28 Jun 2022 10:38:29 GMT

I have scanned my BlueLight Card twice and you still say you can’t read it how do I add the discount to my account

Re: Blue light card

Chris_B — Tue, 28 Jun 2022 12:14:26 GMT

@Frankorourke Are you upgrading or taking out a new contract? You can not add a discount to a current contract.

Re: Blue light card

Christopher_G — Tue, 28 Jun 2022 13:05:54 GMT

Hi @Frankorourke

Welcome to the community.

Are you signing up through the EE Perk Portal using your company email address? If so, you shouldn't have to upload anything.

If you're using a personal account, we would need a clear copy of your work photo ID.

Chris

Re: Blue light card

Frankorourke — Wed, 29 Jun 2022 19:29:53 GMT

Hi Chris
I have tried twice to upload my blue light card, I keep been told the can not read the image.

Francis
Sent from my iPhone

Re: Blue light card

Christopher_G — Tue, 28 Jun 2022 16:28:30 GMT

I understand, thanks @Frankorourke

How are you trying to take out the contract? Through the Blue Light Discount website, or through EE?

If you're taking the contract out with us directly, you have to register on the Perk Portal. A scan of your Blue Light Discount code won't be accepted as proof though, it has to be a scan/photo of your work photo ID. This is only needed when you aren't using your work email address.

Chris

Re: Blue light card

Frankorourke — Wed, 29 Jun 2022 19:30:07 GMT

Francis
Sent from my iPhone

Re: Blue light card

Frankorourke — Wed, 29 Jun 2022 14:55:02 GMT

I renewed my contract for three phone on on Saturday in the EE shop, I was advised to scan my blue light card and uploaded to EE perks which I have now done three times, this is getting a little tedious now, if this is not resolved I will have no option but to return the new phone directly to the ER shop and go elsewhere, many thanks.

Re: Blue light card

XRaySpeX — Wed, 29 Jun 2022 15:21:34 GMT

@Frankorourke : Discount codes may only be applied at PoS when buying a new contract or upgrading, not mid-term.

Re: Blue light card

Christopher_G — Wed, 29 Jun 2022 16:50:13 GMT

Hi @Frankourourke

That isn't quite how it works, as I explained on your other post. I've sent you a private message though to try and get you some help.

Please have a look and get back to me.

Thanks

Chris

Re: Blue light card

Frankorourke — Wed, 29 Jun 2022 19:28:55 GMT

My telephone numbers that I renewed are my mobile is the one ending in 820 many thanks

[Mod edit: Image rejected as it contained personal information]

Re: Blue light card

Frankorourke — Wed, 29 Jun 2022 19:27:48 GMT

My Mobile no is xxxxxxxxxxxx but I renewed three phone on my account.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Blue light card

Frankorourke — Wed, 29 Jun 2022 19:44:35 GMT

Re: Blue light card

James_B — Thu, 30 Jun 2022 06:41:55 GMT

Hi @Frankorourke,

Please reply to @Christopher_G's private message so we can help.

James

Re: Blue light card

Frankorourke — Thu, 30 Jun 2022 11:43:41 GMT

Hi Chris

I have Blue Light card due to me been ex Royal Navy, this is why I uploaded four images of the card. My company is associated with Vodaphone but I chose to renew my three mobile with EE, can you help, many thanks.

Re: Blue light card

James_B — Thu, 30 Jun 2022 12:07:28 GMT

Hi @Frankorourke,

The Blue Light Card discount is separate to the EE Corporate Perk scheme.

Please login at www.bluelightcard.co.uk/ for details on how to generate and redeem a discount code.

James