topic Re: Perks in Offers & Add-ons

Perks

Natasha1982 — Fri, 24 Jun 2022 13:59:58 GMT

Iam unable to get on to my perks to assess my code its saying my login details isn't correct and iam unable to reset as there's no email link being sent from ee

Re: Perks

James_B — Fri, 24 Jun 2022 14:22:18 GMT

Hi @Natasha1982,

Welcome to the EE Community. 🙂

Have you tried using both your personal and work email addresses? In most cases, it will be your work email address that you login with.

Did you verify your email address when you first registered?

James

Re: Perks

Natasha1982 — Fri, 24 Jun 2022 14:25:14 GMT

I have tried both

Re: Perks

James_B — Fri, 24 Jun 2022 14:29:46 GMT

Hi @Natasha1982,

When did you first register for Perk?

Can you remember if you verified your email address?

James

Re: Perks

Natasha1982 — Fri, 24 Jun 2022 14:31:34 GMT

it was 2 years ago and I cant remember

Re: Perks

James_B — Fri, 24 Jun 2022 14:33:58 GMT

No problem @Natasha1982

It may be that your account has been deactivated.

I've sent you a private message to take some details.

James