topic Re: NHS Perks Discount - Can’t log in or reset password in Offers & Add-ons

NHS Perks Discount - Can’t log in or reset password

Jillybean — Thu, 23 Jun 2022 17:44:56 GMT

I am becoming increasingly frustrated that I can’t log onto EE perks- I set it up 4 years ago to get NHS discount. Due an upgrade but can’t login with my NHS email address, try to reset password, no reset email received, tried again several times & still no email, not in junk mailbox, can’t re register as says I’ve already got an account. Going round in circles getting nowhere! What do I do now? Had the same issue in June 2020 at last upgrade and you kindly resolved it for me

Re: NHS Perks Discount - Can’t log in or reset password

Christopher_G — Fri, 24 Jun 2022 07:14:15 GMT

Hi @Jillybean.

I've sent you a private message to get some information from you to try and help with this.

Please get back to me when you get a minute.

Thanks

Chris

Re: NHS Perks Discount - Can’t log in or reset password

Seanfgil — Fri, 24 Jun 2022 07:49:51 GMT

Hi @Christopher_G I'm struggling with the same problem. Could you send me the information please?

Re: NHS Perks Discount - Can’t log in or reset password

Jillybean — Fri, 24 Jun 2022 07:58:46 GMT

Hi Chris. Thanks for getting g back to me. How to I send a private message to you re my login email as I don’t want my work email address displayed for orders to see?

Re: NHS Perks Discount - Can’t log in or reset password

Christopher_G — Fri, 24 Jun 2022 08:01:17 GMT

Just follow this private message link, it'll take you to your inbox and you should see a message from me, @Jillybean.

@Seanfgil - if you do the same, you should see a message from me too.

Chris

Re: NHS Perks Discount - Can’t log in or reset password

Jaiden040204 — Sat, 25 Jun 2022 17:27:18 GMT

I had the same issue last week I contacted customer services and they have submitted a form and put a message on my account so I dont lose out on my discount! Hope this helps 😀