topic Re: EE Perk - not valid in Offers & Add-ons

EE Perk - not valid

Bigrox — Thu, 09 Jun 2022 16:38:54 GMT

Good afternoon,

Just upgrading and every time I apply the perk code to the voucher box it says sorry, voucher is not valid.

any ideas?

Its an iPhone 13 we’re upgrading too.

Re: EE Perk - not valid

Christopher_G — Fri, 10 Jun 2022 06:54:36 GMT

Hi @Bigrox

Welcome to the community

Which plan are you choosing? Please make sure you're not connected to a VPN, it can affect recognising the code.

Chris

Re: EE Perk - not valid

Bigrox — Sun, 12 Jun 2022 15:47:00 GMT

Apple iPhone 256gb.

Have tried 2 different codes with various different plans. None seem to work. Smart iPhone plan/essential plan. It’s says ‘Sorry, that voucher’s not valid’.

Not using a VPN.

Re: EE Perk - not valid

James_B — Mon, 13 Jun 2022 06:55:13 GMT

Hi @Bigrox,

Are the plans you're selecting already discounted in any way?

Are you taking advantage of an early upgrade offer?

James

Re: EE Perk - not valid

Bigrox — Mon, 13 Jun 2022 08:44:37 GMT

Tried both discounted & none discounted.

Not early upgrade, been due an upgrade since August 2021.

Re: EE Perk - not valid

James_B — Mon, 13 Jun 2022 09:26:25 GMT

Hi @Bigrox,

Please could you try clearing your web browsers cookies and cache and let me know if you see the same issue?

James

Re: EE Perk - not valid

Bigrox — Mon, 13 Jun 2022 19:56:58 GMT

Tried and still not working.

tried safari & chrome.

nothing seems to be working.

Re: EE Perk - not valid

James_B — Tue, 14 Jun 2022 07:23:03 GMT

Hi @Bigrox,

Could you double check the plans you have chosen aren't included in the summer sale?

Thanks

James

Re: EE Perk - not valid

Bigrox — Tue, 14 Jun 2022 10:57:04 GMT

I’ve tried it in different plans & phones. It isn’t working. Do you have somewhere I can send pics?

[Mod edit: Image rejected due to it containing personal information.]

Re: EE Perk - not valid

James_B — Tue, 14 Jun 2022 11:45:43 GMT

Hi @Bigrox,

Your images have now been approved. Which phone were you selecting?

James

Re: EE Perk - not valid

Bigrox — Tue, 14 Jun 2022 12:39:47 GMT

As it says further up, iPhone 256gb.

Re: EE Perk - not valid

James_B — Tue, 14 Jun 2022 12:49:49 GMT

Hi @Bigrox,

Which model iPhone?

James

Re: EE Perk - not valid

Bigrox — Tue, 14 Jun 2022 15:34:24 GMT

13.

Re: EE Perk - not valid

James_B — Tue, 14 Jun 2022 15:41:52 GMT

Hi @Bigrox,

Several of the plans in your screenshots are discounted in the summer sale. You'll need to pick a plan that has no discounts on the upfront or monthly costs to qualify for EE Perk discount.

James

Re: EE Perk - not valid

Bigrox — Tue, 14 Jun 2022 17:27:17 GMT

There is no mention of any discount on any of it. Some of them say ‘save £60’ or whatever.. there is nothing on the plans I’ve selected.

Am I supposed to just guess which ones are discounted?

Re: EE Perk - not valid

Bigrox — Tue, 14 Jun 2022 17:33:08 GMT

I’ve just tried again with an discounted doro phone and it wouldn’t work on there either..

Re: EE Perk - not valid

James_B — Tue, 14 Jun 2022 17:55:58 GMT

Hi @Bigrox,

Could you try generating a brand new code and let me know if you see the same issue when selecting a non-discounted plan?

Thanks

James

Re: EE Perk - not valid

Bigrox — Fri, 17 Jun 2022 10:01:03 GMT

Generated a new code. Tried various phones/plans and still not working. Only difference is the message is different (but the website has updated so that may have something to do with it). It now reads.. ‘Coupon is not applied due to invalid coupon code provided.’

Re: EE Perk - not valid

James_B — Fri, 17 Jun 2022 10:07:14 GMT

Thanks for the update @Bigrox

I've sent you a private message to take some further details.

James

Re: EE Perk - not valid

TA91 — Fri, 26 Aug 2022 18:52:06 GMT

I have the same problem. I need a new phone fairly quickly, so this is frustrating.