topic Re: EE Perks Revalidation failure in Offers & Add-ons

EE Perks Revalidation failure

awd19801 — Fri, 10 Jun 2022 16:54:25 GMT

Good evening,

I've tried to re-validate my ee perks membership however, I've received an email saying it was declined as my company/organisation is not listed?

According to the Emergency Service Staff Discount | 20% Off Selected Plans | EE Mountain Rescue is listed, yet my ID was declined?

Please can someone shed some light as to why? It was accepted when I first registered.

Re: EE Perks Revalidation failure

Schockwave — Sat, 11 Jun 2022 13:52:28 GMT

Hello @awd19801 ,

Welcome to the community,

Have you rang customer service and spoken to them about this? This not customer service here, but a public forum, and unless one of the community staff are around and able to help, the only way to get an answer to your query is to speak to customer service.

Re: EE Perks Revalidation failure

awd19801 — Sat, 11 Jun 2022 15:40:41 GMT

Yes, Spoke with someone yesterday but they were unable to see why it was declined.

Re: EE Perks Revalidation failure

Christopher_G — Sun, 12 Jun 2022 07:40:29 GMT

Hi @awd19801

I sent you a private message, could you take a look and get back to me please? I'll do my best to help.

Chris