topic Re: You're unable to add another product to your account at this time. in Offers & Add-ons

You're unable to add another product to your account at this time.

glpkm — Tue, 25 Jan 2022 11:09:01 GMT

“You're unable to add another product to your account at this time.”

Why? I have just iPhone 13 Pro and I pay “just” £65 per month.

I would like to take a Apple Watch. How can I do that?

Re: You're unable to add another product to your account at this time.

Chris_B — Tue, 25 Jan 2022 11:17:05 GMT

@glpkm Have you just moved to EE ? If you have you need to at least make 3 months of payments before trying to take out an additional line.

Re: You're unable to add another product to your account at this time.

glpkm — Tue, 25 Jan 2022 16:06:40 GMT

First bill on 26 October 2021 then

25 Nov 2021

24 Dec 2021

24 Jan 2022

Re: You're unable to add another product to your account at this time.

Leanne_T — Tue, 25 Jan 2022 16:09:20 GMT

Hi @glpkm

Thanks for coming back to the community.

Please give us a call on 150 and the team will check your account for you and let you know if this can be added 🙂

Thanks.

Leanne.

Re: You're unable to add another product to your account at this time.

Gibson1234 — Thu, 03 Mar 2022 23:21:02 GMT

Yes I have just moved to EE

Re: You're unable to add another product to your account at this time.

Katie_B — Fri, 04 Mar 2022 07:50:47 GMT

Thanks for getting back to us @Gibson1234.

Have you had your first bill produced?

If you are unable to add this yourself, please give our customer care team a call who can check if your eligible.

Katie 🙂

Re: You're unable to add another product to your account at this time.

Gibson1234 — Fri, 04 Mar 2022 08:26:05 GMT

Hi yes I have had my first bill it comes out 6 March

Sent from my iPhone

Re: You're unable to add another product to your account at this time.

Katie_B — Fri, 04 Mar 2022 08:39:36 GMT

Please give us a call on 150 so our customer care team can check your current eligibility @Gibson134.

Katie 🙂

Re: You're unable to add another product to your account at this time.

20212_q — Sun, 25 Sep 2022 19:01:24 GMT

Is this issue still happening to people? Because I have been a customer for ten years and I am not able to add Apple watches to the two numbers I have with EE. Funnily enough , I could a week ago, but I can’t now.

Re: You're unable to add another product to your account at this time.

Christopher_G — Mon, 26 Sep 2022 06:56:37 GMT

Hi @20212_q

If you have a chat with our Mobile Care team, they'll be able to check this for you and find out what's happened.

Chris

Re: You're unable to add another product to your account at this time.

skiingscot — Wed, 14 Dec 2022 17:49:14 GMT

Just spent an hour on chat with an agent trying to get this sorted after 2 previous chat sessions failed to get this resolved. First told i could order additional sim after the first bill is paid, then told it was after a full months service. Both of which have passed, been with ee for over 2 months now. Agent advised its a problem with the website and can be added in store or via chat. Later advised i would be able to order via my account in 24 hours time once website issue is fixed (i am not holding my breath).

One thing i would say is if getting an additional sim via the chat agents double check what the tariff is and verify it against the website as what I was being told was completely inaccurate and fortunately challenged it against what the website said. Agent eventually admitted i was righ and the information he had given was wrong. No confidence in doing business via the chat service now and will hopefully get myaccount access on the website tomorrow. an hour of my day wasted.

Re: You're unable to add another product to your account at this time.

Katie_B — Thu, 15 Dec 2022 07:32:12 GMT

Good morning @skiingscot.

Welcome to the community.

Please keep us updated with the outcome today.

Meanwhile should you have any further questions please be sure to let us know.

Katie 🙂

Re: You're unable to add another product to your account at this time.

skiingscot — Thu, 15 Dec 2022 08:25:52 GMT

Thanks Katie. So far I still get the error message on the myEE app when
trying to order new sim's but will try again later this afternoon allowing
the full 24 hours since the chat session.

Re: You're unable to add another product to your account at this time.

Katie_B — Thu, 15 Dec 2022 08:26:59 GMT

Yes I would recommend allowing the full 24 hours @skiingscot.

Speak soon,

Katie 🙂

Re: You're unable to add another product to your account at this time.

skiingscot — Fri, 16 Dec 2022 17:10:09 GMT

Have allowed 48 hours to pass but unfortunately i am still getting the message

You're unable to add another product to your account at this time.

Call us to speak to someone about this or stay online and shop for accessories.

it shouldnt be this difficult to try and spend more money with the company surely.

Re: You're unable to add another product to your account at this time.

Leanne_T — Fri, 16 Dec 2022 17:17:09 GMT

Hi @skiingscot

If you're still getting this message please give us a call on 150, and team can get this investigated for you.

Leanne.

Re: You're unable to add another product to your account at this time.

skiingscot — Fri, 16 Dec 2022 17:22:59 GMT

Thanks Leanne, as per my earlier message i spent an hour speaking to an agent the other day getting this sorted while they gave completely inaccurate information regarding the available EE tariffs and associated T&C's which should be visible to me but weren't.

This was the 3rd time i have spoken with customer services. On all 3 occasions this had "been resolved" and would be corrected shortly online. I will give them a call next week but don't have the time on a friday night to sit on the phone for hours once again. And as you can probably imagine i have little confidence this call is going to fix the issue either.

Re: You're unable to add another product to your account at this time.

Leanne_T — Fri, 16 Dec 2022 17:29:23 GMT

I see @skiingscot

If you can try us again when you are free to call, they will certainly get this looked into for you.

Let me know how you get on.

Leanne.

Re: You're unable to add another product to your account at this time.

jxf — Fri, 20 Jan 2023 08:11:22 GMT

I’m having the same issue. Online chat, 150 and a store all tell me I can add an additional 4 lines but I still can’t do this via my online account. Been a customer since 2010! Starting to think this is a sales tactic.

Re: You're unable to add another product to your account at this time.

Leanne_T — Fri, 20 Jan 2023 08:35:23 GMT

Hi there @jxf

I am sorry to hear this is not working for you.

If you call us on 150 or 0800 079 8586 our mobile care team will get this looked into for you and open a support ticket for your My EE.

Leanne.