topic Re: How do i activate Game Pass in Offers & Add-ons

How do i activate Game Pass

grift4 — Thu, 06 May 2021 19:06:56 GMT

I have just upgraded my contract and add the Xbox game pass to my contract. I revived the text to complete my activation, I follow the link which takes to a page that says something has gone wrong and I need to refresh, I refresh, I get the same page. How do I resolve this?

Re: How do i activate Game Pass

XRaySpeX — Thu, 06 May 2021 19:58:50 GMT

Text GAMERS PASS to 150

Re: How do i activate Game Pass

grift4 — Thu, 06 May 2021 20:18:04 GMT

The Xbox game pass is already on my EE contract, but needs to be activated or connected to Microsoft, how do I do this, because the link that was sent to me hasn’t worked. Texting gamers pass, tells me I have to pay again.

Re: How do i activate Game Pass

Christopher_B — Fri, 07 May 2021 07:43:49 GMT

Hi @grift4

Welcome to the community 😊

I'm a gamer myself so totally get how important it is to get this sorted.

The link in the SMS should provide simple instructions to obtain vouchers to be redeemed with Microsoft for your Xbox Game Pass Ultimate.

When you open the link what happens?

Thanks.

Chris.

Re: How do i activate Game Pass

grift4 — Fri, 07 May 2021 14:12:53 GMT

Top of the page says ‘activate then enjoy’

then underneath says ‘well that didn’t work. Please refresh the page.’

refreshing brings up the same message.

Re: How do i activate Game Pass

Christopher_B — Fri, 07 May 2021 14:33:01 GMT

Thanks for that information @grift4 I appreciate it.

Is it possible for you to clear the cache and cookies on your browser and try the link again?

Thanks.

Chris.

Re: How do i activate Game Pass

grift4 — Fri, 07 May 2021 16:39:43 GMT

That hasn’t worked , I still get the same message.

Re: How do i activate Game Pass

Leanne_T — Fri, 07 May 2021 16:44:06 GMT

Hi @grift4

Thanks for coming back to us.

If this is for the Xbox Game Pass Ultimate, have you tried texting GPU to 150?

Leanne 🙂

Re: How do i activate Game Pass

grift4 — Fri, 07 May 2021 20:17:00 GMT

I have tried this, the reply was, 'your plan doesn't include gaming unleashed bundle'.

when i look at my plan, Xbox game pass ultimate it is shown under removable add-ons.

Re: How do i activate Game Pass

James_B — Sat, 08 May 2021 07:32:08 GMT

Hi @grift4,

Please get in touch with Customer Care so we can make sure everything is set up correctly at our end.

They'll be happy to help.

James

Re: How do i activate Game Pass

Matthew861 — Fri, 03 Dec 2021 08:03:38 GMT

Re: How do i activate Game Pass

Katie_B — Fri, 03 Dec 2021 08:05:26 GMT

Hello @Matthew861.

Are you looking to activate your game pass?

Speak soon,

Katie 🙂

Re: How do i activate Game Pass

Seymourj90 — Fri, 31 Dec 2021 11:51:12 GMT

Mine is also having the same issues.

When i text gamers pass or GPU to 150 its links to the data pass.

When i click the link it says technical issues.

please assist.

If i go to customer care, which tab am i selecting

Thanks

Josh

@Katie_B

Re: How do i activate Game Pass

Katie_B — Sat, 01 Jan 2022 09:39:21 GMT

Hello @Seymourj90.

Are you connected to WiFi when clicking the link?

Speak soon,

Katie 🙂

Re: How do i activate Game Pass

CarperSean — Wed, 19 Jan 2022 09:51:18 GMT

I just activated mine. Go to www.ee.co.uk/xbox and it will link you to the Microsoft website, sign in with your xbox account or create new and then the code for the monthly gamepass will auto fill and you are good to go. EE should of sent you a text message link on their 150 number, so check there too

Re: How do i activate Game Pass

Tyclegg00 — Sat, 11 Mar 2023 00:11:41 GMT

Says tech problem

Re: How do i activate Game Pass

Katie_B — Sat, 11 Mar 2023 07:25:38 GMT

Hello @Tyclegg00.

Please could you provide further details regarding the error you are seeing.

Are you getting an error code or message?

Katie

Re: How do i activate Game Pass

Phill14 — Sun, 02 Apr 2023 18:11:45 GMT

I just had a bit of a nightmare with this, but I’ve sorted it!

Using Firefox on an iPhone 12, I was constantly hitting loading screens when redirected to the Xbox site.

Instead, I went into Safari, went to ee.co.uk/xbox and followed the prompts from there with no issues.

Re: How do i activate Game Pass

MattSutcliffe — Fri, 23 Jun 2023 16:30:21 GMT

Worked perfectly thank you

Re: How do i activate Game Pass

ssmmdd — Sun, 24 Dec 2023 18:05:59 GMT

Cheers, this worked for me.