topic Re: Re: Perk password reset not working in Offers & Add-ons

Re: Perk password reset not working

Mariiia — Mon, 30 May 2022 20:03:59 GMT

Hi there

I have the same issue. I have now reset the password. But it still doesn’t allow me to access my account. It is asking me to validate the account again.

Re: Re: Perk password reset not working

Jon_K — Tue, 31 May 2022 07:04:55 GMT

Hi @Mariiia.

Welcome to the community.

Do you receive an email through to validate the account?

Can you check your junk/spam folders?

Jon

Re: Re: Perk password reset not working

Mariiia — Tue, 31 May 2022 07:18:04 GMT

Hi. After getting the message that I need to validate the account, I didn’t get any emails. I checked the junk and nothing there either.☹️

Re: Re: Perk password reset not working

Jon_K — Tue, 31 May 2022 08:28:59 GMT

Thanks @Mariiia.

I'll send you a private message on here.

Jon