topic EE perk password reset email not working in Offers & Add-ons

EE perk password reset email not working

Klangley88 — Tue, 31 May 2022 06:12:47 GMT

I am due to revalidate my ee perk details. I have tried to reset my password and am not being sent a link to do so

Re: EE perk password reset email not working

Leanne_T — Tue, 31 May 2022 07:17:34 GMT

Hi there @Klangley88

Thanks for coming here 🙂

When did you request the email to reset your password?

Have you checked your junk/spam folders?

Leanne 🙂

Re: EE perk password reset email not working

Klangley88 — Tue, 31 May 2022 07:24:12 GMT

I sent early hours this morning . I have checked and it is not in my
junk/spam folder

Re: EE perk password reset email not working

Leanne_T — Tue, 31 May 2022 07:29:53 GMT

Thanks @Klangley88

When did you last access the perk account?

Did you register using your work or personal email address?

Leanne 🙂

Re: EE perk password reset email not working

Klangley88 — Tue, 31 May 2022 07:38:12 GMT

I accessed the account a month or so ago. I have tried to log in with both
my work and personal email and have tried to reset the password for both

Re: EE perk password reset email not working

Leanne_T — Tue, 31 May 2022 08:04:02 GMT

Thanks @Klangley88

I've sent you a private message on here for some details.

Thanks 🙂

Leanne.

Re: EE perk password reset email not working

clairbriggs — Tue, 18 Oct 2022 07:59:44 GMT

I am having the same issue. Trying to reset my perks account password but no email is coming through. I have checked my junk folder and nothing. Last requested a password reset end of last week. Please can you help.

Re: EE perk password reset email not working

Christopher_G — Tue, 18 Oct 2022 10:11:31 GMT

Hi @clairbriggs
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris