topic Re: Contact ee perks? in Offers & Add-ons

Contact ee perks?

Christopher32 — Sat, 16 Jan 2021 17:48:52 GMT

I need to be able to speak to someone about my code history as there has been an issue in applying a code and I can no longer see previous years history.

Re: Contact ee perks?

Katie_B — Sun, 17 Jan 2021 08:44:30 GMT

Hello @Christopher32.

Thanks for coming to the community.

Is your discount code not being accepted?

Please provide more information so i can help further.

Katie.

Re: Contact ee perks?

Luisa34 — Fri, 26 Nov 2021 18:10:00 GMT

Hello I am trying to get a reset password email for my ee perks but I am not getting anything and it doesn’t let me login into my account. I am due for an upgrade and I need the code. Can someone please help

Re: Contact ee perks?

Christopher_G — Sat, 27 Nov 2021 08:14:06 GMT

Welcome to the community, @Luisa34

I've sent you a private message to get some information from you. Please have a look and get back to me.

Chris

Re: Contact ee perks?

Hvond — Mon, 10 Jan 2022 12:59:15 GMT

Hello I am also having trouble in signing in to my perks. I've asked for a password reset and nothing.. I've been told I have 30 days to get the code to add to my account. Can you help?

Re: Contact ee perks?

Leanne_T — Mon, 10 Jan 2022 13:07:57 GMT

Hi @Hvond

Thanks for coming to the community.

Did you register with your work or personal email address?

Have you checked your junk/spam folder for the email?

Leanne 🙂

Re: Contact ee perks?

Hvond — Mon, 10 Jan 2022 15:13:08 GMT

Hello, yes I've done it all I've got the email to say I've activated but I can't access it at all

Re: Contact ee perks?

Leanne_T — Mon, 10 Jan 2022 15:27:54 GMT

Hi @Hvond

When did you register?

Are you using the same email address you registered with?

Leanne 🙂

Re: Contact ee perks?

Hvond — Mon, 10 Jan 2022 16:37:44 GMT

Yes I'm using my nhs email I've double and triple checked and nothing

Re: Contact ee perks?

Katie_B — Mon, 10 Jan 2022 18:05:15 GMT

Thanks for checking @Hvond.

I have sent you a private message for some more information.

Katie 🙂

Re: Contact ee perks?

Bethduckyy — Mon, 10 Jan 2022 20:47:01 GMT

I'm having the same problem, unable to log into perks and no password reset emails are coming through. I tried ringing 150 but was told to contact the EE perks portal but he could find the number. Who do I contact?

Re: Contact ee perks?

Christopher_G — Tue, 11 Jan 2022 08:04:26 GMT

Hi @Bethduckyy

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

Re: Contact ee perks?

JBA — Sun, 16 Jan 2022 14:34:10 GMT

I am also having the same issue, not receiving the password reset emails and one minute it's telling me I'm registered with my personal email address and won't accept my NHS email and the next it tells me the opposite

Thanks

Re: Contact ee perks?

James_B — Sun, 16 Jan 2022 14:53:05 GMT

Hi @JBA,

Welcome to the EE Community. 🙂

Have you verified your NHS email address?

James

Re: Contact ee perks?

JBA — Sun, 16 Jan 2022 15:22:14 GMT

I've had nothing come through on my NHS email, a few other sites have said it doesn't exist so I have had to go through customer service to get it sorted, I'm wondering if this could be the reason

Jess

Re: Contact ee perks?

James_B — Sun, 16 Jan 2022 15:42:43 GMT

Hi @JBA,

Have you checked your spam/junk email folder?

James

Re: Contact ee perks?

JBA — Sun, 16 Jan 2022 18:59:14 GMT

Yes I have

Re: Contact ee perks?

Leanne_T — Mon, 17 Jan 2022 07:49:47 GMT

Thanks @JBA

I've sent you a private message to get some more information from you.

Speak soon.

Leanne.

Re: Contact ee perks?

TopherScot — Fri, 04 Feb 2022 16:31:29 GMT

I am having similar issues. It tells me:

ACCOUNT DEACTIVATED
Your account has been deactivated as your registration was not completed within the allowed time frame.

I know this is not the case as I have previously used the service for codes. There is no way to contact the Perks Team, can someone help

Re: Contact ee perks?

Katie_B — Fri, 04 Feb 2022 16:48:38 GMT

Hello @TopherScot.

Welcome to the community.

I have sent you a private message, please take a look and get back to me.

Katie 🙂