topic Re: Number Port in Digital Home Phone

Number Port

F1aw1ess — Wed, 21 Aug 2024 16:22:37 GMT

I have a customer that recently upgraded from BT ADSL to EE Fibre including TV and Telephone.

Customers were assured they would not lose their existing number but seems a port was not requested.

Can someone try to help us recover the number please?

Re: Number Port

XRaySpeX — Wed, 21 Aug 2024 16:27:53 GMT

Did you not say you wanted to keep your phone no. & supply it to your order?

Re: Number Port

F1aw1ess — Wed, 21 Aug 2024 19:05:18 GMT

"Did you not say you wanted to keep your phone no. & supply it to your order?"

Really...

Can a mod contact me please?

Re: Number Port

Chris_B — Wed, 21 Aug 2024 19:29:45 GMT

@F1aw1ess Yes really, as this is a public forum you should expect a member of this forum to reply to you. This isn’t customer service’s and there is no account access from here.

Re: Number Port

JimM11 — Wed, 21 Aug 2024 21:00:12 GMT

@F1aw1ess No one even knows who you are, if you are not the account holder then have them call EE CS to try to get the number previously that they had before time runs out.

Re: Number Port

F1aw1ess — Wed, 21 Aug 2024 21:24:30 GMT

I thought maybe the EE forum mods would have the same powers as the guys over on the BT forums considering you are now one and the same, the mods over at BT are very helpful when it's either too complicated for line 1's or time sensitive as in this case, my mistake for hoping it would be as helpful and friendly in here.

Re: Number Port

XRaySpeX — Wed, 21 Aug 2024 21:26:24 GMT

EE & BT are not the same. Here Mods moderate the contents to conform to Community Guidelines.